12 years in business3325 Skyway Dr
Auburn, AL 36830-6443
- (334) 887-1859
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BBB File Opened: 04/23/2010
Business Started: 02/01/2006
Business Started Locally: 02/01/2006
Business Incorporated: 02/01/2006 in AL
- Principal: Mr. Jim Storbeck, Vice President
- Ms. Beth Reeves, Co-Founder
- Ms. Alicia Storbeck, President
- Home Party Planning
- Home Demo
- Jewelry Engraver
- Policy as of August 2010. Initial Outfitters reserves the right to ammend these policies at any time. Please check with your IO representative for current policies. Initial Outfitters will warrant manufacturer defects for items returned for repl...
Policy as of August 2010. Initial Outfitters reserves the right to ammend these policies at any time. Please check with your IO representative for current policies.
Initial Outfitters will warrant manufacturer defects for items returned for replacement or repair within 90 days of product purchase date. Defective items may only be replaced with the same item and the exact same personalization.
Please know that we work very hard to provide the most consistent handmade items possible, but there will be variations in size, shape, and color of handcrafted items. Except as expressly stated herein, Initial Outfitters makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Initial Outfitters. These variations can not be considered manufacturers defects.
Normal wear and tear can be defined as, but is not limited to:
Sterling silver becoming scratched or dented.
Sterling silver tarnishing (restore finish by using your polishing cloth)
Jump rings opening after time (can be repaired with your pliers)
Jewelry being pulled on by children and breaking
From time to time, due to circumstances beyond our control, items may be discontinued from the Initial Outfitters line with no advanced notice. Initial Outfitters has no responsibility for any orders taken for these items by consultants before or after notification is given.
Initial Outfitters reserves the right to examine each item that is being returned to determine if item has normal wear and tear and if the item in within the normal variation standards. Items will not be refunded, replaced, or exchanged if it is determined the product falls under these two categories. Consultant will be contacted to discuss returns under these circumstances.
All items that are being returned for a complete refund must be returned within 90 days of the product purchase.
Original sales order numbers must accompany refund items. Please note that items purchased with Hostess credit may not be returned for cash.
Hostess credit items can only be returned for exchange.
All items that are being returned for replacement will be looked at thoroughly to determine reason for replacement.
Original sales order numbers must accompany a replacement item, so that the returned item can be compared to the
original item sent. Items may only be replaced with the same item and the exact same personalization.
Exchanges can only be made on non-personalized items. Personalized items can not be returned for exchange or refund.
All items that are being exchanged must be returned within 90 days of the product purchase.
Return Shipping Charges
Consultant nor customer will be charged the $6 return shipping charge for any returned item that is a manufacturer defect or Initial Outfitters' fault. The $6 return shipping charge will be charged for items that are exchanged due to customer or consultant changing mind about the original product ordered and for products that are returned outside of
our 90 day warranty.
Products & ServicesInitial Outfitters is a direct sales company offering independent consultants the opportunity to start their own business and earn extra income by selling our products through home parties. Products include personalized jewelry, embroidered handbags and accessories, gifts for baby, home accessories, and much more.
Alternate Business Names
- Initial Outfitters, Inc.
Number of Employees:50
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.