Business ProfileforAirforce Heating & Air

In March of this year I purchased a maintenance package from the company to service my HVAC. On the first service, I was low on 3 pounds of freon. System was charged and working. Approximately 4 weeks, later the system quit working, due to no freon. I asked to have a sales representative come out for a new system. Salesperson came and we agreed on work to be performed. Due to communication issues, internally in the company, and the salesperson not doing the estimate correctly, installers had to come out 3 times to complete work. Owner of the company had to come out to authorize new ductwork, as that was what was agreed upon by the salesman and I , but sales did not include it in the estimate. I did not receive the estimate until 4 days after the first attempt at the install from the sales manager. The system has not performed as expected. I have had 3 service calls since the final attempt of installation, and I feel that the technicians are just throwing parts at the system in hopes they get lucky. When the first service call was done after the install, it was 1 pound low on freon. I have legitimate concerns on possible early wear and tear on the system. The temperature in the house is unequal by 8 degrees from one side of the house to the other (according to the last service technician). I never received a resolution, (I was told I would have one the next day, a Friday) and had to call back in 2 business days later to get one, the following Tuesday. The owner of the company, called back after I had to leave a message, and stated that he would approve, at no cost, an addition return to be placed in my living room to help equal out the temperature. The owner stated that he would get with the scheduling coordinator and she would contact me in within 2 days. Today is Friday, ********* and I had to call back and speak with the scheduling coordinator. She knew nothing of this and stated she would call me back later today. I have received no call.