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Find a Location

Ashley Furniture Homestore has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAshley Furniture Homestore

    Furniture Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    90 Durand Rd, Lagrange, GA 30241-2587
    BBB File Opened:
    4/4/2000
    Years in Business:
    26
    Business Started:
    1/1/1998
    Business Started Locally:
    1/1/1998
    Business Incorporated:
    8/23/2004
    Type of Entity:
    Corporation
    Alternate Business Name
    • Future Furniture, Inc.
    Contact Information

    Principal

    • Mr. Tony Campbell, Store Manager

    Customer Contact

    • Mr. Tony Campbell, Store Manager

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    We bought a mattress that has a 10-year warranty. **** came and looked at it and it has an inverted spring which causes a sink hole in the bed. My husband is having to sleep on a separate bed. I've been speaking with **** since ******** of 2021. I have been told repeatedly a mattress is on the way. No proof has been given to me and it is now 8 months later, and I still have not received my new mattress. They will not let you speak to the owner, *****. And **** is as far up as you can speak to about this issue. I will never buy anything from them again. Terrible customer service!*****************
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Emily C

    1 star

    12/11/2023

    We ordered a chest and was told by the saleslady that it would be two weeks. We were serious about getting it within a certain time frame because my sons clothes were sitting on the floor. We have the chest now it's just a few days past two weeks the real issue is the customer service and how we were treated everytime we called. I was put on speaker phone and in between the manager talking to other people she sounded busy and frustrated with me. When my fiance called a few days after i did he had people sighing angrily over the phone, putting him on hold multiple times and then finally admitting they had forgot to order the chest on time. Tonite when my fiance picked the chest up he called and the manager..Star, was rude to him as she has been before with us. This is the last time this place will ever see our business.

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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