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          Find a Location

          Burgess Carpet Center has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Burgess Carpet Center

              4989 Mercer University Dr Macon, GA 31210-5681

            • Burgess Carpet Center

              PO Box 4464 Macon, GA 31208-4464

            Business ProfileforBurgess Carpet Center

            New Carpet
            Multi Location Business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Burgess Carpet Center has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Burgess Carpet Center

                4989 Mercer University Dr Macon, GA 31210-5681

              • Burgess Carpet Center

                PO Box 4464 Macon, GA 31208-4464

              BBB File Opened:
              10/6/1989
              Years in Business:
              78
              Business Started:
              1/1/1946
              Type of Entity:
              Corporation
              Contact Information

              Principal

              • Mr. Paul Ward, Owner

              Customer Contact

              • Mr. Paul Ward, Owner
              Additional Contact Information

              Fax Numbers

              • (478) 742-3876
                Primary Fax

              Phone Numbers

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/01/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              In April ******* we contracted with Burgess Flooring Center in Macon Georgia to refloor our entire home. Paying them $10,646.23. To-date the job is still incomplete and what was done is unprofessional done. We have waited some 10 months for the work to be completed and rectified the parts not done properly. We have called, texted, emailed and even went there in person. We are giving to one person after another. With promises that it will be done tomorrow or the next day. We have gone weeks with no one answering our calls and messages. We have been told several times that they have big jobs that they need to do. As if the completion of our home is not of importance. Basically we feel that since we paid them they no longer seem to care. They had our family stay in a hotel for two days while they sand and stained the stairs. Only to find upon return that the stairs were not done. Months went by and we were told that they could not do the stairs. So why did we stay in a hotel for 2 days? To appease us they said they would paint the stairs now they have no memory of that. Parts of the flooring that were done have broken and other parts have holes and abrupt ending. It looks as if we did it instead of hiring professionals to do it. We paid them exactly what they asked for. We did not try and bargain the price. However we are getting sub-par work. After months of waiting and begging them to give us a date to fix it. We were told February ** 2022 now on the day of they are once again telling us that they cannot come. That they will come tomorrow. We are missing work to be here to let them in. Unfortunately we have had this happen with them many times and tomorrow never comes. We just want them to honor the contract in which we have already paid. And to do it professionally as we are the ones who have gone with out for nearly a year.

              Customer Reviews

              0 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

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