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Find a Location

DirectBoats.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDirectBoats.com

    Boat Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/27/2023

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    106 Thomas Dr, Americus, GA 31709-5532
    BBB File Opened:
    8/21/2001
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Incorporated:
    12/20/1999
    Accredited Since:
    9/27/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • 1st DirectProducts, LLC
    • Direct Game Tables
    • Directgametables.com
    Business Management
    • Ms. Jana Goodin, Manager
    Contact Information

    Principal

    • Ms. Jana Goodin, Manager

    Customer Contact

    • Ms. Jana Goodin, Manager
    • Ms. Crystal H.
    Additional Contact Information

    Fax Numbers

    • (229) 924-1211
      Primary Fax

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/18/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    Dishonest, unreliable, unprofessional, and cannot meet commitments. I recently purchased a 712 package from directboats.com for over $17,000 and their service was absolutely atrocious. They advertised 6-8 weeks for delivery and it took well over 12 weeks without any explanation, updates, or reasoning. I was completely ignored once they had my money. The sales team responded almost immediately when I was in the process of sending them a check and then completely ignored me once the check arrived. I have no issues with the delay, but I was emailing them asking for updates after 6 weeks and was completely ignored once they had payment. I inquired about a refund after weeks of no response and was still ignored. When their customer service rep finally responded after 9 weeks, they repeatedly said "your boat will go out next week" and they never provided any updates while sending me rude emails in response. It's been nearly 14 weeks and they still haven't sent any titling/registration paperwork to myself or the lender despite claiming they would during the sales process. In the end, I would have just appreciated an honest update on timing versus being ignored, but when they finally did ship the boat - I was not notified and they blamed the entire ordeal on the manufacturer. Further evidence of their unprofessionalism was their absolutely condescending response of "surprise, we aren't open on weekends" as if that is an acceptable way to respond to a customer inquiry.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    stephen k

    5 stars

    08/14/2023

    While on the Internet I stumbled onto directboats.com. I couldn’t believe it I loved what I saw. But who buys something site unseen . Granted I’m old-school but I like to kick the tires. So I took a trip from Central Florida to Georgia to see what all the hoo-Ha was about. What happened next was extraordinary. At first The employees were surprised and they told me they don’t have a lot of people visiting because they’re an online store. I was immediately treated like a king the owner himself, Roger, showed me the products treated me like Family and gave me a tour of the factory. The business reeked of professionalism. One of the craftsman pointed to a bucket of fiberglass resin and said they is your boat. The boat was built to my specifications and if you could believe it not only was it a piece of art but it was hand-delivered by the owner of the company Roger and his wife to my house. I just had a maiden voyage and the boat exceeded my expectations every single way. Do not think too hard about the horsepower, This boat flies. I’m 66 years old and I got a Telya this boat it’s so easy to maneuver, launch and maintain that it is a pleasure. I have many lakes in my area and the St. Johns River. Roger and his family has given me a remarkable product to pursue my new chapter of life. I feel like the old man in the movie Up. Knowing the quality of the product, The amazing people that manufacture and stand behind there work I fully believe in and most highly recommend this company. I so believe in this beautiful boat that I invite anyone in my area who would like to take a look, and kick the tires to send me a text and we will meet up. It would give me pleasure if other people would get to know the Directboats.com Family add enjoy there new adventures and New chapter of life. I am not in anyway affiliated with the company. I am truthful and I am real. See ya on the St. Johns River

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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