At-a-glance
Products & Services
Business Details
- Location of This Business
- 453 Columbia Industrial Blvd Ste 1, Evans, GA 30809-6123
- BBB File Opened:
- 9/22/2004
- Years in Business:
- 44
- Business Started:
- 1/1/1980
- Business Incorporated:
- 5/4/1994
- Accredited Since:
- 5/9/2016
- Type of Entity:
- Corporation
- Alternate Business Name
- Tub Doctor
- Luxury Bath/Tub Doctor
- Merk Services, Inc.
- Business Management
- Mr. Eddie Singleton, President
- Contact Information
Principal
- Mr. Eddie Singleton, President
Customer Contact
- Ms. Kari Ingram, Office Manager
- Mr. Eddie Singleton, President
- Additional Contact Information
Fax Numbers
- (706) 863-5471Primary Fax
- (706) 863-5471
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Grace Q
07/11/2022
The Tub Doctor Response
07/20/2022
I CALLED THEM MANY TIMES TO TAKE A LOOK AT THE DRAIN AND NEVER GOT A RESPONSE. PLEASE NOTE THIS IS DURING THE OUTBREAK OF COVID.
LASTLY. THE CLIENT HAS A RESPONSIBILITY TO MAINTAIN THEIR HOME BY DOING INSPECTIONS AND NOT USING THE SHOWER THAT THEY FEEL IS LEAKING. A LIFETIME WARRANTY DOESN'T INCLUDE CUSTOMER'S NEGLECT. IF WE DIDN'T STAND BEHIND OUR WARRANTY FOR 40 YEARS WE WOULD NOT BE IN BUSINESS.
THEY DID HAVE THE BBB TO FILE A COMPLAINT AND NEVER DID.
WHEN THEY CAME INTO THE OFFICE THEY WERE TOLD THERE WOULD BE CHARGES BECAUSE THE WERE WANTING TO REPLACE THE SHOWER. AT A LATER DATE THEY SAID THEY HAD A DRAIN ISSUE.
Customer Response
07/21/2022
We have had our shower replaced at this point and it was pointed out that the drain was loose and moved around freely because it was never sealed. There was also compressed wood was placed on the concrete slab floor of the shower and a hole about 12 inches long that was under the wood! As the shower was being replaced, I took pictures. Such poor labor and poor customer service from the Augusta Office! We will never recommend this company to anyone! We still feel they failed us as their customer!
The Tub Doctor Response
07/22/2022
When I have a warranty issue I keep after the company until it is resolved.
We're in about three thousand bathrooms a year. There have been two complaints in the last two years with the BBB. Both were resolved. I'll put that record up to any company that does remodeling for over 40 years.
Eddie S********
President
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