Business ProfileforTaylor Hyundai

I am writing to express grave concerns about the behavior and service Taylor Hyundai's dealership provided. I have faced significant difficulties in scheduling necessary repairs for my vehicle. I am dismayed by the apparent lack of cooperation and possible service refusal based on factors such as age, sex, and ethnicity. It is entirely unacceptable. While trying to schedule an appointment for a software update—KSDS (Service Campaign 966)—I encountered considerable resistance. Only after intimating possible legal action could I arrange for the required repairs on June 6, 2023. Despite this, my vehicle experienced severe malfunctions a month later, rendering it immobile. Despite my vehicle's eligibility for the Powertrain Limited Warranty coverage, I have been unable to schedule the necessary repairs. I have been calm, professional, and polite in my attempts to schedule and resolve this needed service. Still, my attempts to communicate have been repeatedly stonewalled, with calls diverted to an automated voicemail system and assurances of callbacks that never occur. I also notified Taylor Hyundai of my intention to utilize the 10-year/100,000-mile manufacturer's repair warranty but have received no assistance or follow-up. This treatment is an apparent disregard for my consumer rights and the terms of my warranty plan, posing potential risks to my vehicle, surrounding property, and other road users. Furthermore, this situation is causing me unnecessary distress, exacerbating my chronic mental health conditions. I intend to escalate this matter to the Hyundai corporate office, the Federal Trade Commission, and the Attorney General's Office of Georgia. I am also contemplating seeking legal counsel for possible action against Taylor Hyundai dealership for their gross negligence, unprofessional behavior, and unethical practice.

Customer called 07/21/2023 and talked to Danielle, told us engine is misfiring and her husband moved the plug to cylinder 1 and misfire moved to cylinder 1. She wanted to schedule an appointment to get it looked at. Danielle transferred to scheduling dept. and customer left a voicemail. Scheduling did not return the call. The customer called back later same day and "Scheduling dept." attempted to schedule an appointment but she wanted to talk to someone after Danielle had told her she was sending her back to Scheduling Dept.

Those are the only 2 times she has called. I called her this morning and she said that she had taken it to "another dealership" for repairs and no longer needed our services.

Nobody at Dealership declined to assist customer plus engine misfire is not covered under the engine class action suit, just rod and main bearings .Dealerships do not decline warranty work as we are paid directly from the manufacturer for service rendered.

Sincerely,

Bob S*****, Service Director   706.868.1200  ext:***