Business ProfileforJeff Smith Ford

On or about * **** 2023, I physically went to Jeff Smith Ford., to cancel an auto warranty I purchased in ******** 2022. While there, I met with the sales person, Marvin, who was involved in the initial vehicle purchase; Marvin assisted me in obtaining the correct form to cancel the warranty. I signed the form noting the current mileage as 6057 miles. I was provided a copy of the form and the original form was provided to a finance manager to be processed. On **** *** 2023, I called the warranty issuer, ***** ******** ********, and learned the warranty cancellation had not been processed. On ** July 2023, I called Jeff Smith Ford and was transferred to finance manager office number and was sent to voice mail. I left a detailed message for the finance manager but did not receive a call that day. I called again the next day and was again transferred to the finance manager and was sent to voice mail; I left another detailed message yet, I was not called back. I decided to wait a few days to see if the warranty cancellation was processed; it was not as confirmed by ***** ******** *********  On * ******, 2023, I called Jeff Smith Ford and requested to speak to Ms. Linda N******. Ms. N******'s name was given to me ***** ******** ********, as the point of contact for warranty cancellation. I spoke to Ms. N******, explained the situation, and she told me she had not received the paperwork to cancel the warranty. She told me she was speak to the finance manager. On * ******, 2023, I called ***** ******** ******** to see if the warranty had been cancelled; it was still active and the agent told me there was nothing in email from Jeff Smith Ford requesting cancellation. After being told this, I called Jeff Smith Ford and requested to speak to Ms. N******. Again, I was sent to voicemail and was not called back. I have made more than reasonable efforts; Jeff Smith Ford has made NO EFFORT. Request BBB intervention.