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If you surf the Internet, then you're probably familiar with the terms "digital stores" and "online malls." Thousands of consumers are now taking advantage of the opportunity to shop from the comfort of their homes via personal computer. You can buy anything - clothes, computers, music CDs - you name it! Crowded malls, long lines and parking worries can be a thing of the past. Sounds great? It can be! The BBB (BBB), offers shoppers the following tips to ensure that your cybershopping experience is a satisfying one.

If you're interested in trying a new merchant, one that you are not familiar with, ask the merchant for its physical location (address and phone number) so that you can check on its reliability with outside organizations, like BBB and consumer agencies.

Determine the company's refund and return policies before you place an order.

Never give out your Internet password. When creating a password, avoid using established numbers, such as your house number, birth date, or your telephone or Social Security numbers. If the site asks you to create an account with a password, never use the same password you use for other accounts or sites.

Be cautious if you're asked to supply personal information, such as your Social Security number or personal bank account information, to conduct a transaction.

Check the company out with BBB.

Pay attention to the "address" of the site - its Uniform Recourse Locator (URL). The URL ensures that you are dealing with the right company. It's a good idea to print out a copy of your order and confirmation number for your records.

Know your rights. The same laws that protect you when you shop by phone or mail apply when you shop in cyberspace. Under the law, a company must ship your order within the time stated in its ads. If no time is promised, the company should ship your order within 30 days after receiving it, or give you an "option notice."

If you decide to pay by credit card, your transaction will be protected by the Fair Credit Billing Act. If you're not comfortable entering your credit card account number online, call it in to the company's 800 number or fax it.

Consumer Tips


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.