Business ProfileforWindow World of Polk County, Inc.

Purchased left-hand swing in double door on 3/8/23. It was scheduled for 7/5. The installer called in sick. Reschedule 7/8 - installer called & said he had a very large job & would reschedule for 7/12. 7/12 - no show - said job never got scheduled. Rescheduled for 7/18. It was dark & raining hard that day but they showed up. I signed a completion sheet and paid for the install. A day later it was sunny out, I noticed daylight through the top and bottom of the door. I also saw caulking was missing around the door frame & all of the s**** holes on the frame were exposed. Scheduled Install Manager *** to come out on 7/26. *** looked over the door, said it wouldnt pass permit and wrote up a quality assurance sheet to adjust the door, replace the bulb seal, replace sticky caps, touch up caulking, put in more screws in all around, and install the missing strike plate for the stationary panel top. On 8/16, installer looked at the door & said he didnt have the parts and would have to be rescheduled. For 10 weeks I called several times on strike plate & mentioned that door k*** had fallen off 5 times. Installer came on 10/31 - didnt have the strike plate but did adjust the doors, caulked the frame, plugged the holes. They did not put any more screws in per **** list. I told him about 2 issues: the door k*** had fallen off the door 5 times, and the door knob/dead bolt combo locks faced opposite ways. He pulled them both off, said it wasnt a matched pair for a left-handed door & said he would note that. I called a week later & was told it was passed to ************* 4 days later, called back and she escalated it.- 3 weeks later, nothing. They need to install a door k*** / deadbolt combo with the locks facing the same way, install more screws in all around and install the strike plate for the stationary panel top so it can be inspected and closed out. It has been 15 weeks since the install. The service after the sale and communications has been lackluster at best.