This Business Is Not BBB Accredited

Wyndham Vacation Ownership, Inc.

Wyndham Vacation Ownership, Inc.

(407) 626-5200

Wyndham Vacation Ownership, Inc.

22 years in business
Headquarters
6277 Sea Harbor Dr
Orlando, FL 32821-8043
Additional Phone Numbers
  • (877) 743-5510
  • (800) 251-8736
  • (760) 342-1040
BBB File Opened: 03/01/1995
Business Started: 12/01/1994
Business Management
  • Ms. Rita Curtis, Owner Care Operations Man
  • Mr. Mark Johnson, Chief Hospitality Officer
Contact Information
  • Ms. Shannon Corpuz
  • Ms. Nicole Jones
Business Category
  • Vacation Time Share
  • Timeshare Companies
  • Vacation Certificates & Vouchers

Additional Information
  • BBB files indicate that this business has a pattern of complaints concerning misrepresentation in selling practices. Consumer complaints report that the verbal representations are inconsistent with the written agreement. According to complaints, clai...
  • BBB files indicate that this business has a pattern of complaints concerning misrepresentation in selling practices. Consumer complaints report that the verbal representations are inconsistent with the written agreement. According to complaints, claims include representations that the purchase is an "investment" and the same as "real estate" in that it will increase in value. Owners report mandatory meetings that they are led to believe are to introduce new features and benefits but result in a sales presentation to purchase or upgrade their points. In some instances owners are encouraged to complete a survey or questionnaire which results in another sales presentation to purchase additional points.
  • Vacation Ownership or timeshare sales are often regulated by state laws. Consumers who wish to cancel must adhere to the cancellation clause. The time period to cancel may differ state to state.

Alternate Business Names
  • Extra Holidays
  • PERKS by Wyndham
  • Preferred Status Exchange
  • Wyndham Resort Development
  • WorldMark by Wyndham
  • Timeshares.com
  • Club Wyndham Plus
  • Discovery Vacations
  • Shell Vacation, LLC
  • Wyndham Vacation Resorts, Inc.
  • Shell Vacation Club
  • Vacationality

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

C+

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

Wisconsin - May 27,2015 Wyndham Vacation Ownership, Inc. entered into a Consent Judgment with the Wisconsin Department of Agriculture, Trade and Consumer Protection (Case No. 15CX5). The Consent Judgment to settle allegations that Wyndham engaged in the... Read More

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning misrepresentation in selling practices. Consumer complaints report that the verbal representations are inconsistent with the written agreement. According to complaints, claims include representations that the purchase is an "investment" and the same as "real estate" in that it will increase in value. Owners report mandatory meetings that they are led to believe are to in Read More

Overview

Wyndham Vacation Ownership, Inc. develops, markets and sells vacation ownership interests to individual consumers, provides consumer financing in connection with the sale of vacation ownership interests and provides property management services at resorts.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Wyndham Vacation Ownership, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

The company has requested, before filing a complaint with BBB, please contact them via phone at 866-323-6188 or email bbbinquiries@wyn.com.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Wyndham Vacation Ownership, Inc.

This Business Is Not BBB Accredited

Wyndham Vacation Ownership, Inc.

Customer Review Rating:

95%

Composite Score: