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          Find a Location

          Marriott Vacations Worldwide has 43 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMarriott Vacations Worldwide

            Vacation Timeshare
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            P O Box 690549

            Orlando, FL 32821

            Get Directions
            Visit Website
            Email this Business
            (800) 860-9384

            Customer Reviews

            1.21/5

            Average of 242 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            277 complaints closed in last 3 years

            96 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers Vacation Ownership Sales, Marketing & Development.

            Business Details

            This is a multi-location business.

            Find a Location

            Marriott Vacations Worldwide has 43 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              P O Box 690549, Orlando, FL 32821
              Email this Business
              BBB File Opened:
              6/26/1990
              Years in Business:
              40
              Business Started:
              1/1/1984
              Type of Entity:
              Corporation
              Alternate Business Name
              • Marriott's Newport Coast
              • Legends Edge at Bay Point
              • Marriott Vacation Galleries
              • Harbor Point
              • Timber Lodge at Lake Tahoe
              • Shadow Ridge Villages
              • Crystal Shores
              • Sunset Pointe
              • Marriott's Grande Vista
              • Surf Watch
              • Marriott Ownership Resorts Inc
              • Villas at Doral
              • Marriott Vacation Club International
              • Waiohai Beach Club
              • Desert Spring Villas
              • Royal Palms
              • Summit Watch
              • Ko Olina Beach Club
              • Horizons at Branson
              • Grand Chateau
              • Maui Ocean Club
              • Ocean Watch Villas
              • Mountainside at Park City
              • Marriott Cypress Harbour
              • Marriott's Canyon Villas
              • Ocean Pointe
              • Oceana Palms
              • Heritage Club at Harbour Town
              • Grande Ocean
              • Harbor Lake
              • Manor Club at Ford's Colony
              • Monarch Oceanfront in Sea Pines
              • Sabal Palms
              • Grand Vista
              • Mountain Valley Lodge
              • Grand Residence Club
              • Cypress Harbour
              • Harbour Club at Harbour Town
              • Imperial Palms Villas
              • Streamside at Vail
              • Kauai Beach Club
              • BeachPlace Towers
              • Fairway Villas
              • Marriott's Ko Olina Beach Club
              • Custom House
              • Lakeshore Reserve
              • Barony Beach Club
              • 47 Park Street - Grand Residences by Marriott
              • Marriott Vacation Club at Surfers Paradise
              • Marriott Vacation Club Pulse, Washington D.C. at the Mayflower
              • Marriott Vacation Club Pulse, New York City
              • Marriott's Willow Ridge Lodge
              • Marriott Vacation Club Pulse, San Diego
              • Marriott's Grand Residence Club - Lake Tahoe
              • Marriott's Shelter Cove
              • Marriott's Kauai Lagoons
              • Marriott's Frenchman's Cove
              • Marriott's St Kitts Beach Club
              • Marriott Vacation Club Pulse, South Beach
              • Marriott's Mai Khao Beach Club
              • Marriott's Playa Andaluza
              • Marriott's Phuket Beach Club
              • Marriott's Marbella Beach Resort
              • Marriott's Village D'Ile-de-France
              • Marriott's Aruba Surf Club
              • Marriott's Aruba Ocean Club
              • Marriott's Ocean Pointe
              • Marriott's Timber Lodge
              • Marriott's Crystal Shores
              • Marriott's Newport Coast Villas
              • Marriott's Desert Springs Villa I and II
              • Marriott's BeachPlace Towers
              • Marriott's Maui Ocean Club
              Business Management
              • MVW Customer Advocacy, Customer Advocate
              Contact Information

              Principal

              • MVW Customer Advocacy, Customer Advocate

              Customer Contact

              • MVW Customer Advocacy, Customer Advocate
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Timeshares

              Customer Complaints

              277 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I have contacted ******* at least twice with formal request for release of contract, as they lied and did not offer buy back your contract at 80-90% of cost as originally told to me at time of signing. The response I received was that I could pay the contract then they would accept it back without paying for it, if I wanted to be released from yearly fees. Also, they lied about ease of booking and availability. I have spent nearly 20 grand on have only received 2 hotel stays through them. I feel they misrepresented themselves, lied about self back, and I have not been able to use this product but have spent a lot of money not using this product. I would like release from my contract and reimbursement for funds paid.
              Read More
              Read 276 More Complaints

              Customer Reviews

              242 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Audie A

              04/13/2024

              Marriott ************************ has completely let us down after being loyal customers for several years now. Our experience with our timeshare has been far from what we were initially promised, and we find ourselves in a desperate situation that we can no longer bear. We feel that we have been taken advantage of by Marriott, a company we once held in high regard. The pressure exerted on us by the sales team was relentless, intentionally mentally exhausting us to the point where we felt we had no choice but to accept the timeshare. It was a decision made under duress, without fully understanding the implications and financial obligations we were committing to. The financial strain has only intensified with the discovery of multiple maintenance fees, one for the vacation club and one for the timeshare. We were told that by switching to Marriott ************** our maintenance fees would decrease, not triple in amount. THIS YEAR ALONE, THEY INCREASED THESE FEES BY $1,000! The misinformation has only added to our confusion and financial burden. We were also told that this membership would increase in value over time and would be easily sold when we no longer wanted it or could use it. These are not true and have put us on a very uneven financial footing. As retired Navy servicemembers who dedicated 30 years of our lives to serving *****************, my wife and I have begun to show the wear and tear of our service. Our limited and fixed incomes, coupled with mounting medical expenses, have made it increasingly difficult to afford the financial burden of the timeshare. We are hoping that the plea we made for sympathy, with dignity, will be heard and they will terminate our contract, as requested.

              Marriott Vacations Worldwide Response

              04/16/2024

              We are deeply sorry to hear about your disappointing experience and the challenges you've faced with your timeshare. Your feedback is important to us, and we take it seriously. Please contact our customer advocacy team at ************ so we can discuss your concerns and work towards a resolution. We appreciate your loyalty over the years and want to ensure we address your needs appropriately.
              Read 241 More Customer Reviews

              Local BBB

              BBB Serving Central Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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