Share
Business ProfileforHilton Grand Vacations, Inc.
Additional business information
100% of the interest in Hilton Grand Vacations is controlled by Hilton Hotels Corporation (HHC). HHC develops, owns, manages or franchises hotels, resorts and vacation ownership properties.
A person who decides to purchase a timeshare unit, is required to sign a series of documents disclosing all conditions of the sale, including their right under Florida real estate law to cancel the contract within 10 calendar days without penalty.
At-a-glance
Customer Complaints
1,929 complaints closed in last 3 years
689 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 6355 Metrowest Blvd STE 180, Orlando, FL 32835
- BBB File Opened:
- 10/1/2004
- Years in Business:
- 32
- Business Started:
- 1/1/1992
- Accredited Since:
- 10/24/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- HGVC
- Hilton Grand Vacation Club
- Hilton Grand Vacations Company LLC
- Business Management
- Mona El Mallah, Director of Membership Support
- Contact Information
Principal
- Mark Wang, CEO/Principal
Customer Contact
- Mona El Mallah, Director of Membership Support
- Mark Wang, CEO/Principal
- Dennis DeLorenzo, Chief Sales Officer
- Catalina Holzer, Director of Social Media & Content
- Charles Corbin, Chief Legal Officer
- Additional Contact Information
Fax Numbers
- (407) 722-3710Primary Fax
- (407) 521-3155Other Fax
Phone Numbers
- (386) 255-0251Other Phone
- (407) 239-5000Other Phone
Email Addresses
- Complaint
Website Addresses
- (407) 722-3710
Customer Complaints
1,929 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Customer Reviews
899 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Eushika B
04/12/2024
Hilton Grand Vacations, Inc. Response
04/16/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.