Business ProfileforDisney Vacation Club

Dear Ms *************************** you for being a Disney Vacation Club Member.Contract(s): ********** Amount Past Due: $1,525.24 Late Fee(s): $25.00 Interest: $23.32 Other Charge(s): $0.00 Total Past Due: $1,573.56 I called DVC ********************* the very next business day at 9:00 am and spoke to a representative. He indicated dues were not set on auto monthly payment or paid in full for this contract membership ending in 39. I own four ************** contracts from Disney and I told him when I log into my account, the display reads that all three membership numbers are in autopay.Here is a screenshot of my memberships and you will see they are enrolled in autopay for this year. I purchased two of the contracts last year and the previous seller paid all dues in 2023 and so 2024 is my year to pay these.Annual Dues Overview Learn About Dues Member ID: ************ Membership Dues Balance $1,328.28 Auto-Pay Scheduled Your next payment of $132.83 is scheduled for Mar 15, 2024 Annual Dues Statement View Disclaimers Contract Information Contract Number:10032165.0 Home Resort:************** at Disney's ******************* Current Amount Due:$0.00 Contract Balance: $1,328.28 Enrolled in Auto-Pay with amount $132.83 View Dues Transaction History Member ID: ************ Membership Dues Balance $1,581.30 Auto-Pay Scheduled Your next payment of $158.13 is scheduled for Mar 1, 2024 Annual Dues Statement View Disclaimers Contract Information Contract Number:10031759.0 Home Resort:************** at Disney's ******************* Current Amount Due:$0.00 Contract Balance: $1,581.30 Enrolled in Auto-Pay with amount $158.13 View Dues Transaction History Member ID: ************ Your account is past due and subject to late fees. Past-due contracts are not eligible for Autopay. To enroll in Autopay, please pay the past-due balance for your contract.Membership Dues Balance $2,680.46 Auto-Pay Scheduled Your next payment of $110.69 is scheduled for Mar 1, 2024 Annual Dues Statement View Disclaimers Contract Information Contract Number:10031750.0 Home Resort:************** at Disney's ******************* Current Amount Due:$0.00 Contract Balance: $1,106.90 Enrolled in Auto-Pay with amount $110.69 *********** needs to remove any interest and late fees as well as allow me to enroll in autopay for this contract. In addition, this company need to display the contract information under membership ending in 39 that clearly indicates enroll in autopay or pay in full. There is nothing on the end users display screen to show this. DVC nested two June use year contracts, but only one displays and it shows enrolled in auto pay. This to me is deceptive to the owners and it was only when I received an email on Feb. 15, one day after due date, that I find out a nested contract not on display has an overdue balance.I was told a supervisor would call me from the company and no one has called to date.