Customer ReviewsforCentral Florida Investments, Inc.

During a trip to *********, I was coerced and deceived by two Westgate salespeople. They assured me that I was purchasing property, that I would own it outright after 10 years, that my grandson could live there while he was attending college, and that I could even use it to earn rental income. At no point did they inform me how this timeshare worked, and I am now experiencing financial hardship because of their lies and coercion. Comparing the costs of the timeshare vs. a hotel, they pitched us a number which I flat out refused. It was significantly higher than what I could afford, and I explained as much. They followed up by stating that this would still be cheaper eventually and would ***** us access to fabulous locations around the world. When they lowered the number, I refused again. I remember asking if my grandson could live there while he was attending college, and they said yes. This was the key to convincing me to buy. If they had explained how frequently I would be able to use this contract (zero times) I obviously never wouldve moved forward with buying it. Unfortunately, that never happened though, and I was convinced my grandson could live there, which seemed like a dream come true. The length of the sales pitch was over 5 hours, and the time we spent reviewing paperwork was less than 30 minutes. I was never told that my maintenance fees would increase over time. I was never told that I could rescind this contract according to ****** law. And I was never told about the stunning lack of availability. Instead of being provided with the information I needed, I was told a pack of lies. I was assured that I would own this outright and could live thereor have my grandson live thereafter I had finished paying it off. This was crucial in my decision-making process, and if I learned that this wasnt possible then I wouldnt have agreed to sign. I feel ashamed that I got involved with this company, but to my credit I was conned. Shame on Westgate Resorts.

April 17, 2024


RE:*************************
       Review # ****** - Account # *********** -*********

Dear ****************,

We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.

For us to better address your concerns while protecting your privacy and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address we have on your account file.

Respectfully,

**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/bp

Started my stay put in room 6117a leaky faucet all night, soaking wet floor and white mold growing up all furniture first 3 inches off floor. Changed rooms, second night sounded like construction going on upstairs from 11 till 2am. Called and complained, shortly after security comes to my family's room and rings door **** at least 5 times to tell me there sleeping up stairs. Then proceeded to give me an attitude for wasting there time. The manager ****** then thought treating me like c*** and telling me basically deal with it or leave. Wouldnt stay there again even if it was free. Total nightmare that I'm stuck in for another night of h*** Easter weekend ruined and just a smug attitude and a halfwit apology.

April 11, 2024


RE:*********************************
       Review ID # ****** - *********

Dear *************,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

First and foremost, **************, we are disheartened to read about your frustrations regarding your recent stay. We thank you for providing a detailed account of your experience; your articulate letter provides us with valuable information necessary to maintain and improve the integrity of the service we provide. It is through feedback such as this that we can identify areas that need our immediate attention, and we are grateful for the opportunity to improve.

Westgate is dedicated to providing our guests with quality customer service and as such,we kindly ask that you provide us with the details of your stay so that we can review your concerns with the resorts General Manager and respond accordingly.Please send us the reservation number and reservation dates, as well as any additional concerns or details, to our email address furnished below. Once we receive this information, we will research the concerns and provide you with a response.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Mm/am

I paid a $10 fee that would hold my 90 minute appointment which when was over I would get my $10 back plus $150 more for listening to there presentation. I was there for over two hours. I said I had to leave and was not interested in purchasing a timeshare not only did they not give me any money not even my $10. When I asked her how to get to the parking lot because my grandson were waiting for me she walked away from me and didnt look back she would not give me directions on how to get to the main parking lot. I had to walk a round until a young man in a cart gave me a ride to my car. They are rude and so disrespectful. I would never do any business with them and I would advise anyone who asked me to stay away from Westgate Lake Resort and spa

April 8, 2024


RE: Kathleen Rowell
       Review ID # 204881 – CS0319388

Dear Ms. Rowell,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused. Westgate’s response is as follows.

Ms. Rowell, please allow us to apologize for any lack of quality customer service you may have experienced during your stay with us at our beautiful Westgate Lakes Resort & Spa. Please be assured that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol, at all times. We do not ever condone discourteous or unprofessional behavior. Although we offer continuous training for our staff, our most valuable tool to monitor individual staff performance is comments from our guests; therefore, we truly appreciate your efforts in bringing your experience to our attention.

As a show of good faith, please be advised that we will be reaching out to you directly via email so that we might work together toward an amicable solution.

We thank you for the opportunity to be of service.

Respectfully,

Sandra B., Executive Team
Owner Relations Correspondence
[email protected] (Attn: Sandra B.)

Sb/sp

Timeshare is not the investment the agent described it to be. There is a deceptive practice that is not what they said it would be. Its even harder to get out of and expensive to get out of. This is a financially devastating experience that I would not wish on anybody.

April 10, 2024


RE:*******************
       Review ID # ****** - ******* # *********** - *********

Dear ************,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

***********, first and foremost, we regret to read about any frustrations you have as a result of your experience with Westgate. Please know that we deeply value your relationship and are committed to providing you with the highest level of service. It is always our intention to ensure our owners are satisfied with their interactions with us.

We value your feedback and take all concerns seriously. However, without specific details to research, it is challenging for us to address the allegations mentioned. We encourage you to provide us with specific details and documentation regarding your concerns through our email address furnished below.Once we have received this, we will thoroughly review and respond to your concerns. In the meantime, we encourage you to contact our ******* Services Team directly at ************** for help.

Thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
**********************************************

Mm/am

We are writing this review to share our experience with Westgate Resorts. What was supposed to be a short presentation turned into nothing but a high pressure sales pitch filled with misrepresentations and lies. The presentation was led by *********************** who made a series of claims that we have since discovered were blatantly false. **** started by offering us a 2-bedroom suite and we inquired about whether the HOA/maintenance fees were subject to change. Mr. ******* emphatically told us they wouldnt. Additionally, he claimed that we could sell back our time to Westgate if we decided not to utilize it, and even claimed that Westgate would buy back our timeshare if we were no longer interested. The point that influenced us to purchase the most, however, was the claim that we could rent out the timeshare to earn a profit. Using this as an investment vehicle or recouping all the money we spent on the timeshare, both claims that *********************** made multiple times, are what ultimately drove us to purchase. To be clear, the basis of our entire purchase was built on fraudulent claims by *********************** and his associates. To date, we have paid over $8,000 to Westgate Resorts and havent been able to book a single trip. To make matters worse, the maintenance fees that **** told us wouldnt increase have shot up nearly $100 in a years time. This is preposterous! We never would have gotten involved with Westgate had they been honest with us from the beginning.

April 10, 2024


RE:*******************
       Review ID # ****** Account # *********** *********

Dear ******,

We thank you for your patience while we reviewed your correspondence. We apologize for the delay in our response and for any inconvenience this may have caused.Westgates response is as follows.

We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.

For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Sb/am

Almost bought a timeshare here. Really loved the place but the staff in this place is ridiculously rude and unprofessional. 1st I come to a filthy unclean room. The manager attempted to make things right by giving me a room credit but housekeeping never came back to clean. They knocked and was told yo come back because I was showering. I stayed here all of 8 days. Then they attempted to charge my card twice because they supposedly didnt see the credit but I didnt get my money back instantly when they made the mistake it has to stay as a pending charge until it falls off. Went to front desk to see how they can make it right since they love to text between 1050-3:00am. He was rude asked if Id be making anymore room charges I said no because Im leaving tomorrow. I also told him I would be leaving late and he said are you asking me or telling me. I almost said telling you. Its the least yall can do since all the giant f **** But I didnt. He said h*** give me until 11. I almost put 20 g down for a time share I will never buy from the one in Orlando. Maybe somewhere else. Where the neighbors dogs arent barking and running across the floor at 6 am waking everyone up. At this point I just want a refund. I paid over 2k to this place just for you all not to provide half a decent service. Head to ******* to buy their time shares if youre interested in good deals and service.

March 28, 2024


RE:*********************
       Review # ****** - CS0311418

Dear **************,

Westgate Resorts has received your correspondence through the Better Business Bureau. Our response follows below.

**************, first and foremost, we sincerely apologize for any inconvenience you may have experienced involving your stay as our valued guest. Please be assured that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol, at all times. We do not ever condone discourteous or unprofessional behavior.Although we offer continuous training for our staff, our most valuable tool to monitor individual staff performance is comments from our guests; therefore, we truly appreciate your efforts in bringing your experience to our attention.Your detailed observations have been forwarded to the General Manager of the Resort to provide tools necessary to make positive changes.  

In reviewing your reservation, we were happy to see that compensation was provided by Resort Management during your stay in the form of a $75.00 resort credit and full cleaning service, which our records show was completed and inspected by a supervisor after completion; accordingly, no further compensation will be provided. In addition, please understand that, as explained to you while you were still on the property, you made room charges that passed your resort credit of $75.00 resulting in an increase in the security deposit. Thank you for giving Resort Management the opportunity to address these matters while you were still on the property. Should you wish to visit another Westgate Resorts property, you may visit our website at www.westgateresorts.com.

We thank you for the opportunity to be of service. Our hope is that you will remember Westgate Resorts for your future vacation needs or if you consider vacation ownership in the future.

Respectfully,

**************,Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am