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            Business ProfileMagical Vacation Homes

            Vacation Rentals
            BBB accredited business

            Contact Information

            7555 Osceola Polk Line Rd.

            Davenport, FL 33896-5226

            Get Directions
            Visit Website
            Email this Business
            (866) 991-3158

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM

            Customer Reviews

            1.38/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/26/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            7555 Osceola Polk Line Rd., Davenport, FL 33896-5226
            Email this Business
            BBB File Opened:
            4/22/2010
            Years in Business:
            16
            Business Started:
            10/17/2007
            Business Started Locally:
            10/17/2007
            Business Incorporated:
            10/17/2007
            Accredited Since:
            4/26/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Blue Group Consultants, Inc.
            • Luxury Villas, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            9:00 AM - 5:00 PM
            Business Management
            • Leigh Bateman, Vice President
            Contact Information

            Principal

            • Leigh Bateman, Vice President

            Customer Contact

            • Leigh Bateman, Vice President
            • Terri Bateman, President
            • Glenn J. Bateman, Treasurer
            • Myeisha Barclay, Marketing Specialist
            • Reina Soto, Director of Sales, Marketing and Bis Development
            Additional Contact Information

            Fax Numbers

            • (866) 796-3323
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Stay at their property Magical Manor ***_473M at ************** in *********, Florida from 10/18/23 to 10/24/23. Paid $45 a day to heat the pool. The pool heater was broken and they never sent someone to fix it and are also making me sign an NDA in order to receive my refund. The pool also has 0 ppm Chlorine which is unsafe to swim in and although it was reported to them the never sent anyone to fix the issue making the pool unusable. Also the property was very dirty inside upon arrival and I have requested my cleaning fee returned but they refuse. One of the bedrooms has a double shower head and one of the shower heads is completely out of commission. They sent a plumber who could not repair during our stay. No compensation was provided. The Magical Vacation Homes Care Team who is supposed to be the point of contact for fixing these issues was unresponsive to any phone calls and completely argumentative in all emails. I am requesting my pool heating fee returned, cleaning fee returned, and compensation for the unusable pool along with the broken shower head.
            Read More
            Read 22 More Complaints

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John P

            03/25/2024

            Magical Vacation Homes is truly a disgrace of a company. The lack of professionalism and complete disregard for customer satisfaction is astonishing. Not only did they fail to provide necessary information prior to arrival, they were completely unreachable when issues arose.The fact that no one was available to provide an access code upon arrival is unacceptable, let alone the fact that they were unable to rectify the situation in a timely manner. The manager's refusal to take responsibility and instead blame the customer is beyond belief.It is clear that this company is not interested in providing a positive experience for their customers. The fact that they operate out of a run-down office only adds to the lack of credibility and professionalism. Save yourself the headache and book directly with a reputable company. Magical Vacation Homes is nothing but a disappointment and a waste of time. Steer clear at all costs.

            Magical Vacation Homes Response

            03/27/2024

            Hi ***** and ****, As a hospitality company, we are truly sorry for the difficulties that you encountered at the start of your stay. Let us begin by saying our guests are of the utmost importance to us and our team will go above and beyond to ensure all of our guests have a wonderful experience.In your case in particular your reservation was a last-minute reservation and as such would require an office check in, this was communicated to you on multiple occasions via email along with our office hours of 9 am - 5pm. Rest assured that had you phoned us prior to 5pm to advise us you were running late we would have had a member of our team stay later to assist you.We at Magical Vacation Homes pride ourselves on providing outstanding service that is why although your late arrival was beyond our control and we were able to give you a code to access the home which you did at 7pm, we still reached out to you and offered you several options as a gesture of good will. As our goal is for you and your family to enjoy a wonderful vacation with us.We welcome the opportunity to speak with you again to resolve this matter amicably! Our number is **************.Best Wishes,
            Read 12 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

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