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          Loyalty Vacation Homes has 1 locations, listed below.

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            Business ProfileforLoyalty Vacation Homes

            Vacation Rentals

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            This company is in the business of short term vacation rental, luxory pool home vacation rentals.

            Business Details

            BBB File Opened:
            8/31/2001
            Years in Business:
            24
            Business Started:
            7/1/1999
            Business Started Locally:
            7/1/1999
            Business Incorporated:
            7/23/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            • Bonded-MB023800394
            Type of Entity:
            Corporation
            Alternate Business Name
            • Loyalty, Inc.
            Contact Information

            Customer Contact

            • Paola Rivera, General Manager
            • John Eastman, Director
            Additional Contact Information

            Fax Numbers

            • (407) 397-7018
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Loyalty Vacation Homes aka Magical Stays has been the property manager of our family properties in ******* for a few years now. Over time they have become progressively worse. What has happened in the past 7 months is unforgivable. All of this could have been remedied if they would have come to the property while we were in town (spending 8K on repairs ) They are unprofessional and simply terrible at caring for properties and their reviews on ****** and yelp back this up. ************** the internal person who answers the phone asked us to engage in fraud. She wanted us to allow her to file a claim for the last guests to have carpet and furniture cleaned on their dime. We refused. We finally got the owner to agree to a call, not realizing ***** would be on the call, we expressed concern about ******* dishonesty. Well she had ***** on the phone and ***** began screaming LIARS!.Front Window of house has weeds growing inside window seal Front wall of house had countless piles of dirt and ants inside Cockroaches everywhere Garage had large piles 22" long by 2" high of lizard p*** Kitchen garbage cans strewn around ************* for months Wheels coming of the grill Palm tree leaning on house Hibiscus in front landscaping all dead All but one outside light burnt out multiple lights inside burned black wads of hairs on sheets when I pull back covers strings to fans all missing so you can't control them Curtain rods so broken, they were literally zig zags bookshelf bought and placed outside at nice pool as drying rack The pool bath had been locked from the inside for up to 7 months holes in walls crayons on doors mattress toppers taken off bed and crammed in the corner of the garage to gather more lizard p*** garage door completely off track and dangerous broken lamps I could go on all day...

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Central Florida

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