This Business Is Not BBB Accredited Inc. Inc.

(321) 281-1470 Inc.

13 years in business
27 E Pine St
Orlando, FL 32801
Additional Phone Numbers
  • (888) 832-6512
  • (407) 370-2987
  • (866) 789-1137
  • (800) 852-6955
  • (800) 852-6997
  • (321) 281-1472
  • (800) 852-7118
  • (407) 555-1212
  • (321) 281-1475
Additional Email Addresses
BBB File Opened: 10/01/2004
Business Started: 10/01/2004
Contact Information
  • Principal: Mr. Phillip Chubb, Director of Operations
  • Mr. James Crage, President
  • Mr. Clay Williams
  • Customer Service: Mr. Kat Kilner, Customer Service Representative
Business Category
  • Vacation Certificates and Vouchers
Products & Services
This company utilizes pop-up internet advertising that indicates that the consumer has won travel to a variety of destinations. When the consumer contacts the company they are informed that they have not won a package and that a purchase is required.
Alternate Business Names
  • Travelengine Inc
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Based on BBB files, this company has an unsatisfactory report with the Bureau due to a pattern of complaints. The company resolved some complaints presented by the Bureau; however some complaints remain unresolved or unanswered. Complaints are concerning the inability of consumers to utilize travel packages as they were described in the original sales presentation, customer service issues, and the refund practices of the company. Consumers have expressed difficulties in contacting the company to make reservations to establish dates of travel. Consumers have followed company guidelines to return their travel packages and they have not received refunds as promised in the company's published guidelines. When contacted by the Better Business Bureau, the company has indicated that refunds would be provided. It has been the experience of the BBB that these refunds are not provided as promised. In addition, the company has a history of not responding to some complaints that filed with the BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service. Inc.

This Business Is Not BBB Accredited Inc.

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