Business ProfileforRaney's, Inc.

Order was placed on 9/27/23 through Raneys Inc for a custom fit set back axle bumper for a peterbilt 579 for 1258.95 which they ordered through ****** ****** ******** it arrived on 11/10/231. When I ordered this I explained that truck was in a small wreck and bumper needed replaced. I asked if we could receive faster than time stated. Adrienne at Raneys stated she would reach out to ****** to see if it was possible. They stated best they could do was have it to me in 4 weeks. It was not. I was presented with two more delivery dates before it arrived. Upon receiving we started the installation and noticed a Crack in top of bumper. Bumper was also not fitting correctly. See attached pic, gap should not be that big between bumper and hood. Fog light bracket and bumper holes do not match. Both were manufactured by ****** ******. Contacted Raneys warranty department and they contacted ****** ****** ********  ****** said Crack was not actually a Crack but a bad grind job plated over. Pic shows clearly a Crack that has started to rust. ****** asked for measurements describing gap which I provided they stated there was nothing wrong. Pics do not lie. They offered to send another bumper if I first returned this one. They stated it would be another 6 weeks after I sent this one back till new one arrived. I explained I could not do this because truck needed to get back on road to make income for my family. Told them I would return this one as soon as correct bumper arrived they would not agree to that, which meant I would have had another 6 weeks with no income because of their inadequate manufacturing/shipping. Looking for full refund and I will have this bumper altered OR they can send a replacement and i will send this one back once correct one arrives. 1