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          Red Coach, Inc. has 1 locations, listed below.

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            Business ProfileRed Coach, Inc.

            Transportation

            Contact Information

            1777 McCoy Rd

            Orlando, FL 32809-7815

            Get Directions
            Visit Website
            Email this Business
            (877) 733-0724

            Customer Reviews

            1.07/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            51 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            This company offers passenger transportation, charter and shuttle services in Florida.

            Business Details

            Location of This Business
            1777 McCoy Rd, Orlando, FL 32809-7815
            Email this Business
            BBB File Opened:
            9/1/2010
            Years in Business:
            14
            Business Started:
            12/9/2009
            Business Started Locally:
            12/9/2009
            Business Incorporated:
            11/12/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • RedCoach
            Business Management
            • Edna Silva, Customer Service Manager
            Contact Information

            Principal

            • Edna Silva, Customer Service Manager

            Customer Contact

            • Edna Silva, Customer Service Manager
            • Carlos Alberto Lluch, President
            • Daniel Sant`Ana, Vice President
            • Dirceo Melo, General Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/19/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            My daughter and her friend had booked Red Coach from ****** to *********, the coach leaving at 6.30pm CST. yesterday 2/18/24. Downtown ****** at 5th and ********** roads were blocked off by police. Another friend on the bus spoke to the driver asking them to wait one more minute as the roads were blocked off in ****** which caused a slight delay to where the bus was leaving from. The driver said he would wait one more minute and did not. We drove from ********** to downtown ******. We literally saw the bus leave 40 feet from our car. This is absolutely appalling and really unprofessional behavior from the driver. I had to drive all the way to ****** and back from ****** because the driver did not wait one extra minute despite stating that he would and caused us an incredible amount of inconvenience. I expect a full refunded for the ticket and also expect Red Coach to pay an extra refund to cover the gas from having to drive to ****** and back over 400 milers in total. I also want a written apology from the company for their total unprofessional treatment of a paying customer. The booking number is ************
            Read More
            Read 50 More Complaints

            Customer Reviews

            29 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Yasmin B

            02/27/2024

            Apparently you have to let the drivers know where you are stopping before you get to your stop and throughout the trip, which is not indicated ANYWHERE. Even if you confirm at boarding location with the driver. My driver completely passed my stop and when I noticed, he said he didnt know he had any stops there and would not go back to the designated stop, but the next one a whole city over. He also said he asked everyone, and after I said he did not, because I was not asked, he said it was my fault and screamed to ask if anyone heard him, to which no body answered. I emailed and called redcoach on Saturday and was told I had to wait till Monday. Monday night around 9 PM, I get an email that says they reviewed footage where the driver did in fact stop in *****. I emailed them a logged trip on my tracker app (Life360) that showed we did NOT stop in ***** and have yet to get a response or my money back.
            Read 28 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

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