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          Concierge Realty, Inc. has 1 locations, listed below.

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            Business ProfileforConcierge Realty, Inc.

            Timeshare Resale and Rental Marketing
            BBB accredited business

            Additional business information

            Additional Info:
            This company offers transaction broker services for timeshare resales and rentals. Check, Discover, MasterCard, Visa, ACH, Pay Pal, Zelle
            See all additional business information

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/11/2011

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Concierge Realty offers timeshare rentals to guests; assists timeshare owners & exchange companies with rental of their inventory. Timeshare resales are also a focus. We are a licensed, regulated brokerage with a combined 100 years+ experience.

            Products & Services

            Marriott,Ritz-Carlton,Hilton Grand,Hyatt,Starwood,Wyndham Vacation Clubs are some featured brands.Timeshare owners are able to list their weeks for rental or sale with no fee. We work with a high code of ethics and place client needs and wants first.

            Business Details

            BBB File Opened:
            4/19/2011
            Years in Business:
            13
            Business Started:
            10/10/2010
            Business Started Locally:
            11/10/2010
            Business Incorporated:
            8/13/2010
            Accredited Since:
            7/11/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 9:00 PM
            Su:
            9:00 AM - 9:00 PM
            Business Management
            • Michelle Donato, Owner/Broker
            Contact Information

            Principal

            • Michelle Donato, Owner/Broker

            Customer Contact

            • Michelle Donato, Owner/Broker
            Additional Contact Information

            Fax Numbers

            • (321) 250-7164
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Timeshares

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We stayed the Marriott Ocean Pointe Facility (West Palm Beach, FL) from February 6, 2022 until February 13, 2022, paid $4,451 ($635 per night, including fees.). Before booking, they sent gorgeous water views and we wanted to ensure we would get that. Instead, our room overlooked the huge parking lot, concrete with a tiny, distant, sliver water between palm tree leaves. Sabine ****** of Concierge Realty misrepresented the views, ignored my phone calls entirely (didn't even email me back!). After we checked out, my husband filed a complaint via AirBnB requesting the difference in non view rooms I found online ($86 per night, and with AirBnB fees, that would total $772) They offered less than $20 per night, entirely unreasonable. Sabine and her staff have many complaints (on BBB) and Concierge Realty does not deserve BBB endorsement. I see from other complaints that Sabine and her staff have a negative track record. (Also, description said 'complementary parking' but there were NO legal spots three evenings. Spent more than 10 minutes searching, finally parked illegally and they interrupted our vacation next day to have us move our car. Another mis-representation!) I've never filed a complaint against a business, but the BBB's mission and purpose, including ensuring that businesses with the BBB affiliation have "commitment to make a good faith effort to resolve any consumer complaint", I have no doubt I'm taking the correct action. Concierge Realty - and specifically Sabine ****** provided *no* good faith effort to resolve our complaint from the day we arrived. They do not deserve the BBB stamp of approval. I offer Concierge Realty the opportunity to refund us $722 to begin to rebuild their trust in customers.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anna N

            06/17/2022

            The whole process was seamless and quick! Looking forward to our family vacation this August.

            Local BBB

            BBB Serving Central Florida

            BBB Reports On

            BBB reports on known marketplace practices.

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