Customer ReviewsforPRIMO Management Group, Inc.

This company is absolutely useless. If I could give less than one star, I would. We've been working with them since November of 2021 and still have zero resolution. They called me today to tell me they had an update and that update was to pay half of my past due balance which would equal over sixty five hundred dollars at this point..... they offered a settlement of around two thousand back in 2022 and primo told us that they could get us out without having to pay a settlement as they first offered so we declined. The lady tells me that it's a "reasonable offer" and I should consider it due to our past due balance! HAHAHAHA!!! I've asked to speak with a manager and they told me she wasn't available so scheduled a phone call next week... I have constantly had to ASK for updates despite being told that we'd get bimonthly updates at minimum. This month is the FIRST TIME someone actually called me with an update that I didn't request. Otherwise, I've been receiving the same email responses when I ask what's going on over and over saying "we're working on it, has anything changed on your end?" They have literally done NOTHING that I couldn't have done myself 2 years ago and had this handled! Every time I speak with my account rep, it's also a different person so I don't even know who is supposed to be working on this but clearly they're not doing their job. I asked for a refund and they told me no. If they gave me the refund for what I paid them to sit around, I'd have the funds to pay the settlement and be done with my time share!

I want to express my sincere gratitude for the opportunity to address your concerns during our scheduled appointment this afternoon. It was truly valuable to engage in dialogue with you directly and work towards resetting your expectations regarding our program. I am optimistic that moving forward, we can enhance your overall experience with Primo Management Group.During our conversation, you mentioned that Primo Management Group successfully secured not one, but two mutual settlement agreements related to your timeshare account, both of which remain valid and accessible as of February 29, 2024. You expressed your reluctance to make any payments regarding the closure of your account back in 2022, and our Specialist at the time proceeded with managing your account accordingly. As discussed, we primarily communicated with you via email, as per your preference, which you had informed us of earlier due to your work schedule. Our intention was solely to accommodate your needs and ensure effective communication.When you initially enrolled in our program, you informed us that you had attempted to cancel services with your resort but encountered difficulties as they enforced their rescission period. It's important to note that the settlement options for your account became available only after our dedicated Specialists intervened, underscoring the success of our process. Your request for a refund was denied as you are still within the contract terms with Primo Management Group. As outlined in the signed agreement, any settlements reached are subject to your discretion, and you acknowledged via signature your responsibility for the associated fees with the release. This is the first instance where we have been made aware of your request for a refund. The fees paid were utilized to service your account effectively and secure a mutual release offer.The current lack of resolution is directly linked to your decision regarding whether to proceed with the settlement. It's crucial to emphasize that Primo Management Group cannot make this decision on behalf of our clients. Your Specialist informed you yesterday that the settlement option would be the quickest way to close the account mutually.Following today's discussion, I believe you have gained a clearer understanding of our services, and you have graciously allowed us the opportunity to facilitate further discussions regarding the closure of your account with your resort. Our foremost priority is to ensure transparent and consistent communication throughout this process. We genuinely appreciate the opportunity to continue servicing your account and are committed to turning around your overall experience with Primo Management Group.Thank you once again for your time, understanding, and cooperation.Warm regards,