Business ProfileforDixie Pools & Spas Inc

Failure to resolve repair work that is covered by their lifetime warranty. They were notified in August of a needed repair of the pool waterline tile work, and they keep saying there is an issue with a service van being in the shop for repair. I have asked if there was special equipment needed from the van, and they have said no. I have even offered to pick up the crew to repair my pool, and they declined, saying they would schedule it in the future. This has been going on now for over four months. If I have another company repair the pool, they said my lifetime warranty will be null and void, so I do not have any other options. I believe they are not performing and honoring the warranty they provided, and now, with me wanting to sell the house, it is causing issues by having the crack in the waterline tiles. They have repaired before, and I had a structural engineer review the building plans and the build of the pool. He reported that the shell was done with multiple pours and that the bound between material has failed, and either the pool should be re-done or continuous re-caulking and re-grouting will be needed. Dixie Pools opted not to replace the shell and do continuous repairs; now, they do not want to repair it, at least that is what it seems like, given that it has been four months since the request and continuous follow-up have gone without being added to the schedule.