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Find a Location

Big Pavers LLC has 1 locations, listed below.

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    Business ProfileforBig Pavers LLC

    Interlocking Pavers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/7/2019

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2800 S Orange Blossom Trl STE A, Orlando, FL 32805-6170
    BBB File Opened:
    7/17/2013
    Years in Business:
    12
    Business Started:
    2/28/2012
    Business Started Locally:
    1/1/2004
    Business Incorporated:
    2/28/2012
    Accredited Since:
    6/7/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ed Silva, Manager
    • Valeria Pereira, Manager
    Contact Information

    Principal

    • Ed Silva, Manager

    Customer Contact

    • Ed Silva, Manager
    • Valeria Pereira, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I hired Big Pavers LLC. to install a new paver sidewalk leading up to the front door. I paid 2600 dollars for 178 sq feet of paver installation. I chose the color pavers based on the pictures that were submitted to me through email. I was not asked what design I wanted but just what color I wanted. I chose autumn but then changed it based on the yellow tint in the autumn pavers. I ended up choosing sierra based on the picture and it matching my house bricks the best out of the choices. I signed the contract to install the pavers and the contract says that the pavers may have a "slight" difference in color. When I saw the pavers that were installed I was in shock since they were about almost all grey and cream colored. The pavers completely clash with my home colors. I reached out to the Ed the owner to see what could be done since the pavers installed are not a "slight" variation of color, but a BIG difference in color. I mentioned a stain or sealer to darken up the pavers and was told it may help with the light color of the pavers but Ed wants to charge me for this. I don't think I should have to pay to make the job correct and match what was supposed to be close to the color I ordered based on a picture, but I guess Ed does not want to lose any money to help keep his customers satisfied. I don't want to write the company a bad review but I do feel like it's necessary since he is not trying to help me out. His contract wording is what is incorrect. The pavers are not a slight difference as you can see from the picture Big Pavers sent me comparing what was installed and the what picture I chose for the color pavers. I don't think any new customers would be happy to see the HUGE difference in colors I was shown and what was installed. If his manufacturers that sell him the pavers send him lighter colors then the picture, Ed and the estimators should come out with the actually pavers to show the customer so they aren't shocked to see a completely different color.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Keith B

    1 star

    10/31/2023

    The workers used red chalk and left permanent lines across the top of over 1,500 pavers. The replacement pavers did not match whatsoever. I was told by the owner that those installers were fired, but my patio still looks terrible. They promised to fix it all, but changed course and we are left with a disaster of a patio a year later.

    Local BBB

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