Business ProfileforThe Mobility Store

I had a bad experience with The Mobility Store between February 3-September 26, 2023. To date, I have not received my money, I have never received an apology, nor have any of my phone calls EVER been returned. I do not recommend this store to anyone, especially the disabled and senior citizens. On February 3, I went to The Mobility Store and had my scooter lift removed and left it for consignment with an agreed sell price of $1500 minus the $225 consignment payment, leaving me a balance of $1275. After hurricane Idalia threatened to hit Tampa and surrounding areas, I realized I needed my scooter lift and changed my mind. On August 31 I called to let the manager know I changed my mind and wanted MY scooter lift back. He took my name and number and said he would call back. He did not. I called back on September 1 and spoke to an employee, again stating I wanted MY scooter lift back. The employee said the manager handled that and took my name and number and was told he would call me back. Again, he did not. Aggravated that my phone calls were not being returned, on September 16 my husband and I drove to The Mobility Store with consignment agreement in hand. My husband spoke to the manager, again telling him that I wanted MY scooter lift back. He told my husband he could not get it that day because he was the only person in the store. On September 18 my husband called and made an appointment on September 23 to install MY scooter lift. On September 23 my husband arrived for the appointment. The technician was not there. When called, the tech said he quit. The manager rescheduled the installation for September 26 at 12PM. On September 26 I received a call from The Mobility Store telling me that MY scooter lift had “apparently” been sold and that the owner would cut me a check for the agreed sell price. At no time between August 31 thru September 26 was I told MY scooter lift was even being looked at, much less already sold.