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          Total Home Roofing has 1 locations, listed below.

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            Business ProfileforTotal Home Roofing

            Roofing Contractors
            BBB accredited business

            Additional business information

            Additional Info:
            Total Home Roofing is headquartered in Central Florida, with 8 locations across the state of Florida. The information in this file is a reflection of all Total Home Roofing locations; customer reviews, complaints and the business' responses are compiled in this report and represent all 8 Total Home Roofing locations.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/11/2013

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            7/11/2013
            Years in Business:
            18
            Business Started:
            5/23/2005
            Business Started Locally:
            7/1/2013
            Date of New Ownership:
            5/28/2021
            Accredited Since:
            7/11/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Total Home Roofing and Construction
            • Total Home Properties, Inc.
            Business Management
            • Matthew Vasquez, Director of Marketing
            • Benton Atchison, CEO
            Contact Information

            Principal

            • Benton Atchison, CEO

            Customer Contact

            • Matthew Vasquez, Director of Marketing
            • Jessica Udeck
            • Jessica Coley
            • Nicole Lauer, Marketing Manager
            • Laura Schepp, Administrator
            • Benton Atchison, CEO
            Additional Contact Information

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/10/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We contracted Total Home Roof to replace our flat roof in July of 2023. The roof was "completed" in August 2023. Part of our contract with the company was to add a taper system to the portion of our roof that had no slope. They attempted to add this, but it is still pooling when it rains. The company sent someone to make repairs in October/November of 2023, telling us that the repairs were finished in November. Total Home Roofing sent out their own inspector on 11/30/23, who told us that the pooling was not fixed, and he could fit his hand between two parts of the roof (that needs repair also). He submitted a report and sent us photos of the issues on 11/30/23. Since that date, we have had no contact with anyone from the company. No attempts have been made to repair the parts that have issues. ******* is experiencing severe weather this winter and my roof is not complete.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Carlos F.

            02/15/2023

            18 months old roof..lots of problems with this company, they laid my roof the first time improper, flat roof with no taper system, roof leak the same week after installation., Only reason they were fast to respond was because the job was not paid for yet, they came back , after a back and forth battle with Manny, he convinced me to let them throw a second layer of roof on top of the first one they laid down, he said that will be the best way and guaranteed no leaks, I was against it but I gave in wanted my house back together...it was fixed... roof leaked a few months later, took them 2 months to get out there and fix it again, they did a fair job fixing it, Around 4 months ago it started leaking again, gave them a call they came out in about a week they sent an inspector from their company he pointed out a lot of bad workmanship (rusted nails, loose shingles, no caulk thru vent pipes or electric pole, 2 roofs so water sips thru one and stays in-between until Seattle and drips out,etc) he fixed what he could and left, 4 days later start leaking again, they sent another inspector he looked at it and he also said bad workmanship,(also said rusted nails, loose shingles, water in between both layers etc) and he said 1st inspector used the wrong caulking. He saw where roof is jointed an exposed shingle where water was getting in thru. At that point I wanted to talk to someone, he got Manny on the phone, I told him I was unsatisfied for 18 month-old roof to have patches all over and regular caulk, he said he was going to set something up so he could come see the roof issues and discuss what we can do, this was over 6 weeks ago and I still haven't heard from no one, I keep calling them and they keep forwarding my phone calls..I assumed the last inspector was going to fix the last issue he pointed out to me, but no, He left without fixing it and Manny assure me inspector would fix it or secure it before he left, I had to tarp the roof myself. And I'm Still wait on them

            Local BBB

            BBB Serving Central Florida

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