Business ProfileforR.I.G. Construction & Roofing

Choosing RIG Roofing came with high expectations due to their premium pricing. While my initial impression was positive, my overall experience left me with mixed feelings. Here's a brief overview: Pre-Project: Patrick, the sales rep, provided exceptional customer service, making them stand out among competitors. No pressure to choose their company, but their premium pricing was justified by promised quality. The Roofing Process: Efficient communication during material delivery was a plus. Issues: Shingle/Skylight Debris and Damage: During the roof job, debris and damage occurred due to crew negligence around skylights. Resolution: The project manager addressed the mess, and a third-party company will fix the damage. Workmanship and Roof Imperfections: The workmanship was sloppy, with various imperfections. Resolution: The project manager addressed some issues, but some remained unresolved. Skylight and Drywall Damage During Repairs: Additional damage occurred during repairs. Resolution: The office was contacted, and some issues were addressed. Continued Roofing Problems and Frustration: Ongoing issues persisted, including improper hip shingle replacement. Resolution: Some issues were addressed by another crew visit. Roof Leakage: A roof leak occurred within a month. Resolution: The leak was fixed, but the on-call service needs improvement. Conclusion and Rating: RIG Roofing's commitment to issue resolution is commendable, but such problems shouldn't arise with a premium price. I hope they improve for future customers' sake and consider compensation for the inconvenience caused. I rate them 4 stars for their commitment but stress the need for improvement. On a positive note, the Third-Party Drywall Contractor provided superb work quality, addressing crew issues.