Business ProfileforProFormance Roofing

ProFormance Roofing I requested warranty repair work on September 15th 2023 from ProFormance Roofing.Initially l spoke to ******* from the warranty ***** explained the problem and was advised to send pictures of the damages for their warranty manager review and evaluate the problem which I immediately did and confirmed that ProFormance received the pictures requested.Then on September 27, 2023 DeJon the Repair warranty manager called to come by personally inspect the damages and take pictures. I agree it to.Before ***** left on September 28th stated I'll get a call from ***** from warranty department office by next week no later than October 4th to setup the repair date. Which never happened.On October 5th, 2023 l contacted ***** ounce again since ***** never called me. ***** then informed me that his repair wood person ****** was on vacation for the next two weeks and wait until ****** returned to schedule the warranty work.I agree as I have not other choice we set that l a call back DeJon October 20,2023.October 20, 2023 I contacted ***** he informed that my warranty repair work was on schedule for sometime during the day on October 23, 2023 no time was specified or given after I requested estimated time. And again that never happened as ****** never showed up either.By end of the day Oct. 23, 2023 I contacted ***** Repair Manager he claimed he couldn't reach ****** his **** repair man. I told ***** than my patience was running low he understood and stated was doing everything he can to take care of the problem. I don't believed to be a true statement as l have not heard back from DeJon again or anyone from ProFormance Roofing That's unprofessional and unacceptable business' ethics.It looks that in ProFormance they don't stand by their warranty or word to say the least.