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      Country
          Country

          Find a Location

          JA Edwards of America, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • JA Edwards of America, Inc.

              220 Weber St Orlando, FL 32803-3831

              BBB Accredited Business
            • JA Edwards of America, Inc.

              4570 Saint Johns Ave Ste A Jacksonville, FL 32210-1848

            • JA Edwards of America, Inc.

              801 Clanton Rd # C-122 Charlotte, NC 28217-1372

            • JA Edwards of America, Inc.

              901 Northpoint Pkwy Ste 303 West Palm Beach, FL 33407-1953

            • JA Edwards of America, Inc.

              9270 Bay Plaza Blvd Tampa, FL 33619-4499

            Business ProfileforJA Edwards of America, Inc.

            Roofing Contractors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.2/5stars

            Average of 15 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/9/2015

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers roofing contractor services, for shingle, tile, metal, flat for both commercial and residential customers including gutters, siding and windows and more.

            Products & Services

            This company offers roofing contractor services, for metal, flat and commercial customers including gutters, siding and windows and more. Solar services advertised are through third party solar contractors. Contact the business directly for details about DBPR licensed solar contractors used for solar installation.

            Business Details

            This is a multi-location business.

            Find a Location

            JA Edwards of America, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • JA Edwards of America, Inc.

                220 Weber St Orlando, FL 32803-3831

                BBB Accredited Business
              • JA Edwards of America, Inc.

                4570 Saint Johns Ave Ste A Jacksonville, FL 32210-1848

              • JA Edwards of America, Inc.

                801 Clanton Rd # C-122 Charlotte, NC 28217-1372

              • JA Edwards of America, Inc.

                901 Northpoint Pkwy Ste 303 West Palm Beach, FL 33407-1953

              • JA Edwards of America, Inc.

                9270 Bay Plaza Blvd Tampa, FL 33619-4499

              BBB File Opened:
              5/15/2014
              Years in Business:
              12
              Business Started:
              4/11/2011
              Business Started Locally:
              4/11/2011
              Business Incorporated:
              4/22/2011
              Accredited Since:
              6/9/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              • GC - CGC056597

                Roofing - CCC057521

              Type of Entity:
              Corporation
              Alternate Business Name
              • JAEA, Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 4:00 PM
              T:
              8:00 AM - 4:00 PM
              W:
              8:00 AM - 4:00 PM
              Th:
              8:00 AM - 4:00 PM
              F:
              8:00 AM - 4:00 PM
              Contact Information

              Customer Contact

              • Maia Knuckey, Manager of Operations
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Hire a trusted roofing contractor to repair, replace roof

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/10/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              They are crooks and liars! They use deceptive and unfair sales practices! A summary of the events that caused our current problem: Hurricane Ian hit our house in Cape Coral on September 23, 2022. Besides other significant damages, it destroyed our roof. We found several potential roofing companies and preliminary chose JA Edwards of America, Inc. because they promised the shortest repair time – 2 months. We were afraid of additional damage that rain could cause. Three company representatives came to our home for negotiation. We asked them for an estimate, but they refused to give one. Instead, they wanted to look at our insurance company's estimate and immediately asked for the indicated in it amount. We were very stressed by the damage caused by the hurricane and afraid of additional damage, which frequent rains would cause if we didn't repair our roof quickly. They manipulated us into signing the initial contract for 110 781 USD by promising they would accomplish all work within two months. Later we spoke to our general contractor. He told us that the price they asked for was double compared to the competition using the same material. Additionally, they would use much cheaper material than the one we had previously and on which the insurance estimate was based. We had a right to cancel this contract within three days. It was our plan, but before we did that, our general contractor spoke to them on the phone, and they sent us an amended contract for a decreased amount - 64 220 USD. We signed the second contract. Due to specific professional terminology, we didn't understand that we agreed to "assign all of the benefits from our insurance company"; it was never explained. So, we were shocked when in the end, they asked for 110 781 USD instead of 64 220 USD we signed a contract for. Additionally, they never repaired our roof within two months. It took them nearly six months, and we got additional damage to our ceilings and mold due to rain. We were misguided and deceived by this company’s unfair sales practices. We have recently filed complaints to several organizations dealing with consumer protection and asked them to investigate their activities. Contract of 12/13/2022
              Read More

              Customer Reviews

              15 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              William S

              10/19/2023

              We had our old roof torn off and a new one put on. My rep was Leo Horacio, he did an initial review of the roof and provided me with pictures of damage which convinced me to pursue a new roof and claim with insurance company. Leo provided good customer service. Answered all of my questions and made all the paperwork easy. During the job they spent extra time and resources to fix all unexpected issues. After the job Leo took time to review all of the work done and confirm no issues or remaining work needed with customer. The job was done quickly in 2 days. All work was done as initially scheduled. In the end the quality of the roof is much improved and looks better. I would recommend this company to others as I think they are a quality company.

              Local BBB

              BBB Serving Central Florida

              BBB Reports On

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