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          Find a Location

          Mike Scott Plumbing, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Mike Scott Plumbing, Inc.

              668 E Overdrive Cir Hernando, FL 34442-9601

              BBB Accredited Business
            • Mike Scott Plumbing, Inc.

              5950 Signature Dr Wildwood, FL 34785-9501

              BBB Accredited Business

            Business ProfileforMike Scott Plumbing, Inc.

            Plumber
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/1990

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers Certified Plumbing Contractor services, specializing in Whole House Re-pipes, Water & Drain Lines for Kitchen and Bathroom Additions, Slab Leak Repairs, Water Heater Service & Replacement, Tankless Water Heater Repair & Replacement, Dripping Faucet or Hose Bib Repair & Replacement, Additional Hose Bib Installations, Water Softner Installation, Toilet Repair & Replacement, Sewer Line Repair & Replacement, Sewer Camera Services.

            Business Details

            This is a multi-location business.

            Find a Location

            Mike Scott Plumbing, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mike Scott Plumbing, Inc.

                668 E Overdrive Cir Hernando, FL 34442-9601

                BBB Accredited Business
              • Mike Scott Plumbing, Inc.

                5950 Signature Dr Wildwood, FL 34785-9501

                BBB Accredited Business
              BBB File Opened:
              12/1/1990
              Years in Business:
              36
              Business Started:
              5/27/1987
              Business Incorporated:
              10/13/1988
              Accredited Since:
              12/1/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Contact Information

              Principal

              • Patricia Scott, Secretary

              Customer Contact

              • Shawn Scott, Vice President
              • Tracy Hinde, Vice President
              • Michael Scott, President
              • Jason Scott, Vice President
              • Patricia Scott, Secretary
              Additional Contact Information

              Fax Numbers

              • (352) 237-0836
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/19/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Started having clogged toilet and backed up tub issues late December 2023. Had Mike Scott plumbing out on the 29th to empty septic and clean mainline. But when they got I was told only plumbers clean the main line. However my septic was full so they emptied it. I hadn't had my septic pumped and they said " well that's a clear sign your drain field is working then."Sadly I knew I would still need a plumber. So **** Scott sent plumbers out on January 16th. They tried using the auger thru my vent on the roof. The auger came up into house and out the back of my toilet breaking it. They went to get another one to replace it with. Then tried to overcharge me for labor because they had to install the toilet. They also charged me a ***** auger fee. Which I found out later from another of their customers that he'd never been charged an auger fee. Plus **** Scott said they offer a Veterans discount but I never received one. Less than a week later toilet was backing up again into tub and sink was backing up into toilet overflowing it. So I called MSP (Mike Scott plumbing) again . I scheduled another appointment for February 15th. They removed my toilet so they could use the auger that way. They dug up my septic lid and first thing they said was your tank is full that's the problem. I reminded them msp had emptied my tank on the 29th. Then they said it's my drain field. Ivreminded them that msp had told me on thec29th when they pumped my tank that my leachfield was working like it should. So they used the auger to push out a clog from toilet to tank. They checked my kitchen sink to see if it would back up again. It didn't so they put the toilet back in. The one plumber was dunking his sponge into my toilet to smooth over the seal. However my toilet still had floating ***** matter. I saw him dip that sponge in that dirty water to seal my toilet! Less than an hour later my tub wouldn But the tub wouldn't drain. When I called MSP I was told " you are on do not service list"
              Read More

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Draxie B

              2 stars

              06/02/2022

              Had new hot water tank installed on 5/31/22 and w/in two hours of install master bath toilet was non-functional. Called for service on 5/31 and advised someone would call me back. No call. Called on 6/1 (Nicomis) and was put on schedule for 2:00-6:00 pm. Called at 4:30 to see if I'm on schedule still and advised that rep is in Bushnell. At 6:45 called Mike S**** office as rep is/was a "no show." Mind you no calls received from any rep to verify scheduled time to arrive. I left all info at main gate of our community. On 6/2 called again and was told rep was denied entry. This doesn't happen as if a contractor comes in, the guard will call the resident home and ask permission for entry. So I'm back on service call for 10:00-2:00 window. Called at 12:30 to see if rep was still on schedule. Asked for Supervisor (Kevin) and Wesley would be tech for today. Supervisor not in; however, he called me back at 12:45 and really read me the riot act. He explained that hot wanter tank not connected to toilet issue; he repeated this 4 times. I got it. However, he accused me of being disrespectful & discourteous to "his girls." He told me that I would be hit with a service call & $80 hr. rate. He was the disrespectful one telling me that I'm thinking I'm the only one with plumbing issues. He kept cutting me off and told me he was going to terminate the service call. I told him fine. For three days I went w/out a functional toilet and there were never, not even one f/up call on their part. Both Nicomis & other receptionist were polite. Do I feel I have a right to be frustrated, yes I do. I was reminded to be more cognizant of a worker shortage. I'm fully aware of this. Kevin needs to be fired for a lack of manners and yelling in the phone to me as a customer. Very rude!

              Mike Scott Plumbing, Inc. Response

              06/03/2022

              Technicians never entered or touch the toilet in question. Sent technicians out after hours to see what the issue was. Customer did not answer call from technicians who were not allowed in the community guard gate without authorization. Had dispatch try and call customer as well with no response. Customer called back to our office 4 different times demanding to speak to the supervisor. This was all within an hour. Called customer back and tried to explain that our install of a water heater had nothing to do with the toilet in the master. Customer has hot water everywhere else and no issues anywhere else in the home. Was told she would be charged a service call for us to come out and look at it. She was refusing to listen to any reason and would not accept anything else. All are calls are recorded.

              Customer Response

              06/04/2022

              Here's chronological listing of calls/comments:
              5/31 hot water tank installed; no master bath toilet functional. Placed phone call to answering service.
              6/1 No call from Mike Scott plumbing. Called Nicomis and she will put me on schedule today for 2/6. I called at 4:30 to see if I was still on schedule and tech in Bushnell, but will be here. At 6:45 got Adrian (answering service) and he took all info and said I would get a return call. No tech arrived.
              6/2 Called Mike S**** and spoke with Hope. Their note said tech was denied entry. This can't be as Del Webb procedure is if I don't list company that is visiting, the guard will call me to authorize entry. Also, why didn't the tech call me personally? Now Kevin (supvr) said their vehicles have GPS tracking and their tech was at gate. Now, that could be, but he never registered in with Del Webb. So, what does this tell you? I check with guard for entry on that date and any timing after 6:00 - no visitor!
              Same day - called at 12:00 to see if I was still on schedule for call between 10:00-2:00. Spoke w/Nicomis. Please note that thruout my conversations with Nicomis and Hope I was NEVER rude to them. However, when I asked what is the name of the supervisor I was told Kevin and asked for the name of tech, Wesley. I never asked to speak with the supervisor as I was going to lodge a complaint with BBB re: Kevin's lack of professionalism in dealing with a customer. Now maybe that's where Nicomis didn't like the questions, but as a customer that's my right. This conversation occurred at 12:30 pm and at 12:45 pm Kevin called me. I NEVER asked for a supervisor to call me. He took the liberty of calling me to do nothing but chastise me; repeated how hot water tank not connected to toilet issue and I got this. But then he accused me of being disrespectful to "his girls" and that's when I realized I was dealing with an idiot who doesn't even have respect for his own staff in addressing them properly. Kevin has a short fuse, doesn't allow the customer to complete comments w/out cutting them off.
              He cancelled my visit with tech and hung up on me. I think my complaints are valid as I was scheduled for three visits with a tech never showing up, No excuse for that w/no phone call to back up.
              My complaint is certainly not with Chucky, the installer, nor with the office staff as I realize what their responsibilities are in handling a customer, but with Kevin it is the lack of common courtesy to hear a customer out and speak politely to a customer. Kevin did not exhibit any of these traits and I still feel he should be fired. Perhaps, Mr. Shawn S**** needs to hear about the call that was recorded to determine who displayed the rude behavior.

              Mike Scott Plumbing, Inc. Response

              06/07/2022

              Customer was scheduled through a gas service company we went and installed the water heater checked the heater and temp and everything was fine 5-31-2022 Customer stated . Our tech never enter the master toilet and changing a water heater had nothing to do with the toilet. On 6-1-2022 her master bathroom toilet was not working but everything else in the house was e schedule a tech to go out after hours and customer lives in a community that requires she tell the gate or answer the phone. GPS shows tech there and no answer from customer. Dispatch tried calling customer with no success. Keep in mind we have two calls to this address that cost money when someone doesn't answer and we drive all the way there 45 miles.. Customer called our office several times on 6-2-2022 and was rude and dictated to each associate she spoke with. Demanded that a supervisor spoke with her. After all was investigated it was determined that we would go out but it would a regulars service charge. ( The initial call was not billed to her but instead the gas company and we weren't going to charge them for something that had nothing to with the situation.) Customer did not agree with te charges and refused to listen to any reason and at that time we decided it was not a good fit for the company or the customer.

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