At-a-glance
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 668 E Overdrive Cir, Hernando, FL 34442-9601
- BBB File Opened:
- 12/1/1990
- Years in Business:
- 36
- Business Started:
- 5/27/1987
- Business Incorporated:
- 10/13/1988
- Accredited Since:
- 12/1/1990
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Contact Information
Principal
- Patricia Scott, Secretary
Customer Contact
- Shawn Scott, Vice President
- Tracy Hinde, Vice President
- Michael Scott, President
- Jason Scott, Vice President
- Patricia Scott, Secretary
- Additional Contact Information
Fax Numbers
- (352) 237-0836Primary Fax
Phone Numbers
- (352) 344-4774Other Phone
- (352) 344-3047Other Phone
Email Addresses
- Primary
- (352) 237-0836
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/19/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Draxie B
06/02/2022
Mike Scott Plumbing, Inc. Response
06/03/2022
Customer Response
06/04/2022
5/31 hot water tank installed; no master bath toilet functional. Placed phone call to answering service.
6/1 No call from Mike Scott plumbing. Called Nicomis and she will put me on schedule today for 2/6. I called at 4:30 to see if I was still on schedule and tech in Bushnell, but will be here. At 6:45 got Adrian (answering service) and he took all info and said I would get a return call. No tech arrived.
6/2 Called Mike S**** and spoke with Hope. Their note said tech was denied entry. This can't be as Del Webb procedure is if I don't list company that is visiting, the guard will call me to authorize entry. Also, why didn't the tech call me personally? Now Kevin (supvr) said their vehicles have GPS tracking and their tech was at gate. Now, that could be, but he never registered in with Del Webb. So, what does this tell you? I check with guard for entry on that date and any timing after 6:00 - no visitor!
Same day - called at 12:00 to see if I was still on schedule for call between 10:00-2:00. Spoke w/Nicomis. Please note that thruout my conversations with Nicomis and Hope I was NEVER rude to them. However, when I asked what is the name of the supervisor I was told Kevin and asked for the name of tech, Wesley. I never asked to speak with the supervisor as I was going to lodge a complaint with BBB re: Kevin's lack of professionalism in dealing with a customer. Now maybe that's where Nicomis didn't like the questions, but as a customer that's my right. This conversation occurred at 12:30 pm and at 12:45 pm Kevin called me. I NEVER asked for a supervisor to call me. He took the liberty of calling me to do nothing but chastise me; repeated how hot water tank not connected to toilet issue and I got this. But then he accused me of being disrespectful to "his girls" and that's when I realized I was dealing with an idiot who doesn't even have respect for his own staff in addressing them properly. Kevin has a short fuse, doesn't allow the customer to complete comments w/out cutting them off.
He cancelled my visit with tech and hung up on me. I think my complaints are valid as I was scheduled for three visits with a tech never showing up, No excuse for that w/no phone call to back up.
My complaint is certainly not with Chucky, the installer, nor with the office staff as I realize what their responsibilities are in handling a customer, but with Kevin it is the lack of common courtesy to hear a customer out and speak politely to a customer. Kevin did not exhibit any of these traits and I still feel he should be fired. Perhaps, Mr. Shawn S**** needs to hear about the call that was recorded to determine who displayed the rude behavior.
Mike Scott Plumbing, Inc. Response
06/07/2022
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