This Business Is Not BBB Accredited

Ocwen Loan Servicing, LLC

Ocwen Loan Servicing, LLC

(800) 390-4656

Ocwen Loan Servicing, LLC

19 years in business
1661 Worthington Ave.
Ste 100
West Palm Beach, FL 33409
Additional Phone Numbers
  • (866) 317-7661
  • (800) 746-2936
  • (800) 241-9960
  • (877) 776-2936
  • (877) 596-8580
  • (800) 446-2936
  • (800) 337-6695
Additional Email Addresses
  • consumerrelief@ocwen.com
BBB File Opened: 10/01/2004
Business Started: 01/01/1998
Business Incorporated: 05/01/2002 in DE
Business Management
  • Mr. Rob Kaltenbach, Director, Office of the Consumer Ombudsman
Contact Information
  • Mr. Ronald M. Faris, President
  • Customer Service: Office of Consumer Ombuds
Business Category
  • Loan Servicing
  • Mortgage Lender
  • Collection Agencies

Additional Information
  • The FTC has consumer information on Mortgage Servicing by clickingk here. Consumers who have been unable to speak with a representative about the progress of their HAMP or HAFA modification can contact the Homeowner's HOPE Hotline at 1-888-995-H...
  • The FTC has consumer information on Mortgage Servicing by clickingk here. Consumers who have been unable to speak with a representative about the progress of their HAMP or HAFA modification can contact the Homeowner's HOPE Hotline at 1-888-995-HOPE (4673) or www.makinghomeaffordable.gov for more information and assistance.

Products & Services
Residential and commercial loan servicing and origination.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
The company is regulated by the jurisdictions of all 50 states, the District of Columbia, Puerto Rico, Guam and the U.S. Virgin Islands. According to Ocwen, not all jurisdictions currently impose licensing requirements, but all jurisdictions regulate the company's activities.

NR

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

California - January 23, 2015 Case No.413-0544.
Ocwen entered into a Consent Order with the California Department of Business Oversight(DBO). Under the Consent Order agreement, the DBO will select an independent,third-party auditor, paid for by Ocwen, wh... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Consumer concerns include inability to reach the same person at the company in order to discuss their problems and dissatisfaction with what consumers feel are excessive add-on fees. Other concerns include not processing of payments in a timely fashion and failure to respond to requests for loan modifications in a timely manner. The company states that fees associated with each loan are agreed to as part of the loan servicing agreement it has with the owner of the loan which may be the loan originator or investors, not the consumer.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Ocwen Loan Servicing, LLC

THIS BUSINESS IS NOT BBB ACCREDITED

Ocwen Loan Servicing, LLC