This Business Is Not BBB Accredited

Ocwen Loan Servicing, LLC

Ocwen Loan Servicing, LLC

(800) 390-4656

Ocwen Loan Servicing, LLC

18 years in business
Headquarters

12001 Science Drive, Ste. 110
Orlando, FL 32826

Additional Phone Numbers
  • (866) 317-7661
  • (800) 746-2936
  • (800) 241-9960
  • (877) 776-2936
  • (877) 596-8580
  • (800) 446-2936
  • (800) 337-6695
Additional Email Addresses
  • consumerrelief@ocwen.com
BBB File Opened: 10/01/2004
Business Started: 01/01/1998
Business Incorporated: 05/01/2002 in DE
Business Management
  • Principal: Mr. Rob Kaltenbach, Director, Office of the Consumer Ombudsman
Contact Information
  • Principal: Mr. Rob Kaltenbach, Director, Office of the Consumer Ombudsman
  • Mr. Ronald M. Faris, President
  • Customer Service: Office of Consumer Ombuds
Business Category
  • Loan Servicing
  • Mortgage Lender
  • Collection Agencies

Additional Information
  • The company is regulated by the jurisdictions of all 50 states, the District of Columbia, Puerto Rico, Guam and the U.S. Virgin Islands. According to Ocwen, not all jurisdictions currently impose licensing requirements, but all jurisdictions regulate the company's activities.
  • The FTC has consumer information on Mortgage Servicing by clickingk here. Consumers who have been unable to speak with a representative about the progress of their HAMP or HAFA modification can contact the Homeowner's HOPE Hotline at 1-888-995-HOPE (4673) or www.makinghomeaffordable.gov for more information and assistance.

Products & Services
Residential and commercial loan servicing and origination.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

F

Business Alert

To find out whether your mortgage is serviced by Ocwen call Ocwen at 800-337-6695 or email your question to ConsumerRelief@Ocwen.com . Information on the Ocwen sett... Read More

Government Action

December 19, 2013 The Consumer Financial Protection Bureau (CFPB) along with authorities in 49 states, and the District of Columbia, entered into a Consent Judgment ... Read More

Government Action

California - January 23, 2015 Case No.413-0544. Ocwen entered into a Consent Order with the California Department of Business Oversight(DBO). Under the Consent Order... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Ocwen Loan Servicing, LLC include:

  • Failure to respond to 1225 complaints filed against business.
  • 110 complaints filed against business that were not resolved.
  • Government action(s) against business.
  • Length of time business has taken to respond to complaints.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Ocwen Loan Servicing, LLC

THIS BUSINESS IS NOT BBB ACCREDITED

Ocwen Loan Servicing, LLC

Customer Review Rating:

Positive
5%
Neutral
2%
Negative
93%

Composite Score:

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