Customer ReviewsforLand Art Landscape Architecture

************** wanted special treatment outside of the contract. The contract states specifically that communication is by email, the contract states when fees are due, the contract states that we service clients in a first come first serve basis. ************** had a bill due and did not pay it for almost three weeks. In that time when he was past due, we did not work on his project and began and continued work on projects that did not have a "past due" status. 

Nov 1 Our engagement with ************** began on November 1,

We are closed for three weeks in December.

Jan 8 - Original concept sent to **************

Jan 12 - received comments from ************** to change 2 items

Jan 12 - Returned revised drawing with the 2 changes completed

Jan 12 - ************** email "We were putting the check in the mail today.  Would you prefer that I deliver it to you?"

Jan 12 - Land *** email to ************** "I can meet you and pick it up. Can you meet me at 4:30 to 4:45 ? I must go to clermont and can pic up on the way. "

Jan 12  - ************** email to Land *** L. A. "Sure.  We can meet.  I'm in the Winter Park area.  Where do you want to meet?"

Jan 12 - Land *** L.A. email to ************** "we can meet at Hollieana Publix lot, ********* and *****"

Jan 12 - ************** emial to Land *** L. A. "Ok.  I'll be there at 430p"

Jan 12 - Land *** L.A. email to ************** "I may be a few minutes late, I am finishing a meeting right now, should walk out in 5 minutes."

Jan 12 - Land *** L.A. email to ************** "Im out in the lot beside the entrance."

Jan 12 - Land *** waits for 40 minutes as arranged.

Jan 12 - ************** emails "Let's meet next week on Wednesday after we meet with the builder just in case there are other edits we need prior to submission."

Jan 12 - I am quite upset to drive here and you have not showed up at the Publix. Without paying the invoice and allowing us to progress Our workflow will continue and your project will be placed behind others. 

Jan 12 - Land *** L.A. email to ************** "Waiting to meet is fine, try the invoice is still due at this time. Keep in mind that email communication is the preferred method. Keep in mind meetings are additional services beyond our agreement and are billed hourly."

Jan 12 - Land *** L.A. email to ************** "I am departing this Publix now as you have abandoned this drop off." 

Jan 12 - ************** email to Land *** L.A. ***** all due respect, I responded within one minute of your reply today @ 4:08 stating that we can meet next week on Wednesday instead of today at Publix.  This is because there may be other changes recommended by the builder.  We will send payment by mail."

NO CHECK RECEIVED.

Jan 18 - ************** emails Land *** L.A. "We met with the builder to review the Base Preparation and Conceptual Master Site Plan provided by Land *** on Wednesday 1/10/24.  After further review and discussion, we noticed that a few things that need to be corrected and adjusted by Land *** prior to approval and remittance of the final payment.  Please address the following: 

Remove the driveway.  This will be adopted by the builder and civil engineer. 
Remove vehicle circulation forecourt (B).  This will be adopted by the builder and civil engineer. 
Remove motor court (C).  This will be adopted by the builder and civil engineer. 
Remove the additional carport/garage (H).  The home will only have a 2-car carport. 
Remove pavers in design (C, D, E) and replace with concrete/asphalt. 
Remove steppingstones (F) from north side of home. 
Remove lower pool deck (M) from south side

Please respond to confirm receipt of this email and advise an estimated timeframe for the updated Base Preparation and Conceptual Master Site Plan.  Contact me if you have any questions or concerns."

Jan 18 - Revised drawings emailed to ************** from Land *** L.A. with email note "Please see the enclosed revised site plan for review and comment."

Jan 18 - ************** emails Land *** L.A. ****** you for the updated landscape architectural plans.  I approve the revised Conceptual Master Site Plan sent today, 1/18/24 and would like to move forward with the remaining construction documents.  The final payment in the amount of $1,750.00 will be mailed tomorrow, 1/19/24.

Please respond to confirm receipt of this email and advise an estimated timeframe in which the remaining construction documents will be complete.  Contact me if you have any questions or concerns."

Jan 19 - Land *** emails ************** ****** you for conceptual site plan approval. We will strive to complete the plans within 7 days of receipt of payment. "

Jan 19 - ************** emails Land *** L.A. ****** you for your response.  Final payment has been sent through Zelle."

Jan 19 - Payment received by ***** in two parts for ************** and ***************. 

Jan 19 - email from Land *** L.A. to ************** "Full final payment has been received."

Feb 19 - Email from ************** to Land *** L.A. "We would like to get an update for our project.  We hadn't received any communication pertaining to the status since January 19th.  Thanks."

Feb 20 - Email to ************** from Land *** L.A. - ***** is progressing on the construction document set."

Feb 26 - Email from ************** to Land *** L.A. "We would like to get an update on the status of our project and an ETA for completion of the final construction documents as soon as possible.  Please advise.  Thanks."

March 4 - Email from ************** to Land *** L.A. "We are writing to express our concerns regarding lack of communication and failure to follow through.  For several months, we have had ongoing issues with either no response to our correspondence or the responses were severely delayed.  These actions have made us feel were not valued as customers and our project is not important to you.  This is very frustrating given the shortened timeline that we were working with as communicated to you in October prior to our contractual agreement.  You stated that the timeline was not an issue and that you would be able to deliver prior to the submission date of December 2023.  Your delay in completing the documents and lack of response has led to increased costs associated with our project, which has taken its toll on us.  Please provide an ETA on the completion of our construction documents by March 5, 2024.  Thank you."

March 4 - Email form Land *** L.A. to ************** "Your delay in payment once originally accepting the concept design put other projects in front of yours. The review set is enclosed, and we await your comments."

March 19 email to Land *** L.A. from **************: "On January 19, 2024, you sent an email stating that the final payment was received and that you will strive to have the landscape architectural drawings completed within 7 days.  To date, I have not received the final drawings.  I have repeatedly contacted you requesting an estimated timeframe of completion and you have not responded to any correspondence.  This email serves as a final attempt to request the completed architectural drawings by Friday, March 22, 2024.  If the completed and final drawings are not emailed by 3/22/24, you are confirming that you have abandoned this project and breached your contractual obligation and I expect a refund in the amount of $1,750.00 by 3/22/24 via Zelle, which is the original form of payment."

March 19 email to ************** "No one has abandoned your project; you're simply expecting special treatment that is outside of your contract. As in our contract there is no specified time frame, and we work on a first come first serve basis. When you delayed the remainder payment for a week that put three projects in front of yours, other clients paid their fees and advanced their project while you decided to go outside of our agreement and make your own terms. I would suggest that you not try that with your contractor os your house will never finish, they do not have time for that sort of engagement either. 
The signed and sealed drawings are enclosed, and my company's commitment is completed. "

************** has a full set of drawings that we signed and sealed. ************** sent an email to our office on January 19 and his project was put back into the active projects schedule and then it was competed, and review drawings sent to ************** on March 4. No response was received and then when ************** sent a nasty email on March 18 he was sent a full set of signed and sealed drawings and advised that our engagement was fulfilled. 

Architects, Landscape Architects, Engineers do not meet clients on a "free" basis, that is reserved for salesmen and handymen. ************** should read his contracts before he signs them in the future as communication by email, first come first serve client service, payment schedule are all clearly stated in the contract. 

As of this date, March 20, 2024 at 6:09 p.m., there are not permits applied for or pulled on ************** property. There are zero permit applications active on the property at this time.