Business ProfileforScan Design of Florida, LLC

In July 2023, I ordered a table base and chairs and spent around $3000. The chairs are fine, but and it looks like once piece of wood does not fit. It was delivered in September 2023. I understand all the pieces of wood are not the same, but one is clearly darker and looks like it was put on as a repair. Many people have commented this is an issue. I sent pictures as requested. The salesperson, Lucy, is very nice, but insists there is no issue. Per her request, I raised the issue in an e-mail sent to her, which she forwarded to the Regional Manager. This was the regional manager's response: "This is not a quality defect. Wood is a natural product and no two pieces of wood will absorb stains the same. This is a beautiful characteristic of wood." This was the extent of the e-mail. There seems to be no room for understanding and I was not even given the regional manager's e-mail address. I was told to direct my complaints to corporate. I was not provided an address so I am using this forum. I know other people can research the company and read the complaints, so I am asking that they use caution. It seems like noone is understanding my complaint and it is repeatedly dismisseed without even an acknoweldgement that there is an issue. I am requesting the issue be addressed, whether in a billing adjustment (perhaps refunding the delivery), or replacement (with no delivery charge). The business should have the photos I sent, but I am happy to re-send them to corporate upon request. I love the design of the table, but I do think there is an issue and defect, and hope we can come to a solution. I'm not sure why the business wants an unhappy customer out there when there is a clearly an issue. I have spent 3+ weeks trying to get a resolution through text message, phone calls, e-mails, and now a complaint with the BBB.