Customer ReviewsforAlways A Sweep Chimney and Dryer Vent Service, LLC
22 Customer Reviews
- Date
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Review from Dianna G
1 star02/13/2024
Their technician caused damage to my dryer vent during a cleaning then charged me ******* to repair the damage he caused on top of the initial charge for the cleaning service and inspection. Period! The owner then proceeded to call me when I requested a refund and questioned this business practice, and tried to spin it as they did us a service. Their technician caused the damage then said it was more dangerous to leave it this way!!!! Had we known this was a possibility we would have not let them touch it! Do not let them in your home!Always A Sweep Chimney and Dryer Vent Service, LLC Response
02/16/2024
Thank you ***************** for the opportunity to serve at your home. We are certainly sorry that we were not able to refund your money as demanded. As discussed with your husband prior to him signing the contract giving us authority to repair the deficient and hazardous plastic dryer vent as well as with you both last evening (at your request), leaving an unapproved plastic hose connected to your dryer vent would have been more dangerous than just allowing it to vent into the attic. After explaining the various options to your husband including having your roofer come back and put on the proper termination that could actually allow a proper attic venting repair and connection our CDET certified technician would have been happy to go to his last stop of the day and get back for the meeting with his friend that he had planned, but following our policy to do what is best for our clients, he offered to properly install a proper dryer **** on the roof and to replace the un unapproved and unsafe materials. He also offered to remove the built service call from the standard repair price providing a $350 discount because we were already there and would not have to drive back the 1 hour each way to do the repair later. Again this is a standard practice of offering to remove this built in service call/drive time charge. We dont do this to pressure people into buying right then. We do it because it is a real savings for our business on gas, wear and tear-vehicle mileage, 2 hours of drive time cost saved for highly paid technicians, and all of the other business costs that have to be spread across the working hours in order to be paid for. We believe that if we can reduce our operating cost by eliminating drive time later then it is appropriate to provide that savings to our clients. Offering an on site discount is not a sales gimmick. It is an offer of real value. Since we daily find disconnected dryer vent hazards like this that cannot be connected without rigging something like yours was due to an improper roofing termination we have this conversation regularly and most homeowners choose to contact their roofer to correct their work thus saving them money. Often we get called back to these when the client cannot get their roofer to fix it or they just need the attic portion fixed which we are happy to do. We are really flexible and want to work with clients to meet their needs in the way that is best for them. However, we cannot do something as suggested that could make us a contributor to a home fire. When the dryer vent was cleaned using industry best practices and then video scanned afterward (exceeding those best practices), we found a 2 foot section of disconnected and damaged plastic bathroom hose that was disconnected from the rest of the metal venting. Stuffing another dangerous hose like that back into the improper termination and connecting it to the vent would have been exceedingly more hazardous than just allowing the lint to vent into the attic (which is also not allowed) as it would have added another very combustible material (plastic) onto a system that is credited with over ****** home fires a year. If there was a way to fix it and make it safe we would have happily done that, but since the roof termination had to be replaced first that was not an option. We were not the ones who illegally rigged that system in such a dangerous way. We do understand that it should have been caught on your recent home inspection but again that is not the service that we were providing. We were inspecting the chimney system and cleaning the dryer vent with an internal video scan after cleaning as explained during our recorded initial phone call. Though its certainly not impossible it seems a little hard to believe that your husband, working at a prison every day would feel the duress that you described to repair some thing on the spot. If you look on our ****** page, you will see dozens and dozens of of the 400 plus reviews scattered throughout the last several years specifically showing appreciation for our low pressure educational approach to explaining the need for repairs. Multiple times you will find that our clients appreciate not feeling pressured by our technicians. One might assume that with the constant manipulation that your husband would be exposed to working at the prison all day he would not feel pressure from a documented low pressure repair explanation. We can certainly understand your being frustrated. Multiple things went wrong that were mostly out of your control: the roofer put on the wrong termination; the handyman rigged it with a dangerous plastic vent; the building inspector missed it; the home inspector that you hired to protect you from these kind of things, missed it. Our certified technician found it because we go above and beyond and do an internal video scan that is beyond the requirements for a Dryer Vent cleaning. So it certainly is our fault that we found a dangerous situation and brought it to your attention. Its also our fault that we were prepared to an offered to fix something on site with the proper materials and a certified technician, instead of ringing something like previously done. The one thing that we would request that you take responsibility for is your husband giving us permission both verbally and by signing a contract for us to complete the work and then not stopping us while we were there on the property for the hours it took to complete the repair. Demanding that we refund the entire amount of a contracted repair because your handyman that said he could do it cheaper after we had completed it, is not something we can take responsibility for. We are really sorry about this unknown hazard that created this unexpected expense, and we also certainly feel the pressure of the rapid inflation of the last few years and can relate to your frustrations. We certainly would have understood and done everything we could to help if your husband would have told us (like many do): Sorry, we just cant afford that right now, we are going to have the roofers fix it. But instead he signed the contract for ***** to do the work avoiding the hassle of having to deal with the roofers and securing the $350 discount and a high quality repair exceeding industry best practices for both materials and installation. Demanding that we refund the agreed upon price and threatening to stop the check when your home is in possession of our goods and services that we have no way of getting back is not the right timing for that decision. We even often refund down payments when a client needs us to, but not when we have fully completed an agreed upon service. Please feel free to reach out if you have any questions. I have instructed our team to direct all your calls to me. I am happy to speak with you anytime. Sincerely, ******Review from Shawn D
5 stars02/09/2024
**** is one of the most honest people I have ever met. He operates his business with a refreshing level of integrity and always delivers on his word. Even better the quality of their work is exceptional. High recommended!Always A Sweep Chimney and Dryer Vent Service, LLC Response
02/10/2024
Thank you, *****! We really appreciate that!Review from Lori M
5 stars12/06/2023
I can't recommend Always A Sweep Chimney and Dryer Vent Services, LLC enough! From start to finish, their licensed and insured team showcased unparalleled professionalism and expertise. Their mastery in chimney services is unmatched. They don't just clean; they ensure optimal efficiency, proving their commitment to excellence in every detail. I highly recommend them.Always A Sweep Chimney and Dryer Vent Service, LLC Response
12/08/2023
Thank you so much for taking the time to share. We really appreciate it!Review from Bonnie C
1 star12/04/2023
Scott came out and inspected our fireplace and dryer vent. He said our dryer exhaust on the roof was so clogged with lint and it had to be fixed because the pipe was not connected before he cleaned out the vent. He also said our fireplace needed to be replaced for $25,000. The screen on the chimney needed to be replaced for $10,000. We had Mr. ******* from Crosier roofing who replaced our roof a year ago and he said the dryer exhaust was fine and connected. We looked at the price of chimney screens online and they were priced around $200.00. We were charged $400.00 for an inspection and nothing was done. Watch out for this company.Always A Sweep Chimney and Dryer Vent Service, LLC Response
12/06/2023
Good afternoon Ms. *****, I just tried to reach you by phone and it sounded like your phone answered in your pocket. I would love the opportunity to talk to you about your experience and want to make sure that you received our full report and all the pictures that went with it. We have pictures from your home documenting the deficiencies that were left by your roofer. They left your dryer vent disconnected and dangerous. If they don’t want to fix it that is between you and them, but if they are saying that is connected, our pictures show they are lying and that the system was left in a hazardous condition. See pictures of interior dryer vent specifically disconnected: ********************************************* You can see directly into the attic and the white PVC pipe is not even centered on the vent termination (gooseneck) much less attached. We put all our findings and recommendations in writing for liability purposes. Did the roofer put what he told you in writing? If you have concerns with what we told you, please feel free to have them evaluated by the city or county building department or any certified chimney professional. Please share the pictures with them and ask them to put in writing that those deficiencies are okay. They will not. We are not upset with you. We regularly have to stand up to unscrupulous contractors and roofers who are practiced in lying and don’t want to take responsibility for fixing issues they caused. We won’t tell you anything that we won’t put in writing and we follow all Florida Building Code standards and National Fire Protection Association Standards. If you have a question or concern please let us know. If you did not receive the 20 page inspection report, please let us know and we will happily resend it. That report includes documentation in the form of pictures as well as statements of the condition right out of the National Fire Protection Association (NFPA 211) standards on fireplace inspection. Please do not take our word for it. All of the statements we made are verifiable by these objective written standards. What written standards is the roofer using? Also, we do not currently have any quotes on file for your home, but we regularly provide verbal estimate ranges for a wide variety of repairs such as a typical fireplace replacement which is often 17k-25k depending on difficulty, type, access, etc. We can typically take an entire chimney system down for less than $10,000 so that ball park certainly would not have been for a “screen” or chimney cap. Our lifetime stainless steel chimney termination caps are installed for between $465-$965, but in your case we would not have recommended replacing your chimney cap because the fireplace system does not meet the minimum fire safety standards so there would not be any reason to do that. Our technicians don’t get paid commission and are held accountable to do what is best for the homeowner which is why we often recommend that you contact the contractor that did it wrong in the first place to give them opportunity to make it right. Many of them will, but we also give the warning that some will try to say it’s fine and they do them all like that and nothing has yet burned down that they know of. In these cases, we recommend not using these contractors to do the repairs and offer our services to correct the problems. Here are pictures from the entire inspection showing multiple deficiencies including but not limited to the improperly installed chimney cap that is cutting off the air flow and air cooling capabilities of the class A chimney. We took out the ones that could identify the house on this public forum. https://app.companycam.com/galleries/r568qcyx This is a major fire hazard which is why we had you sign the “Fireplace Hazardous Condition Acknowledgment.” Please take these conditions seriously. We are really sorry if there has been any confusion. We are happy to clear anything up. Please feel free to contact us here.The office will happily give you my personal cell if you prefer to reach me directly. Sincerely, Joshua ******* Always A Sweep: Chimney and Dryer Vent Service, LLC and Always Home Repair Certified Contractor License #CRC1333200 Certified Master Chimney Technician #34 Certified Chimney Journeyman #5053 & Certified Chimney Professional #546 Certified Chimney Reliner #94 Certified Dryer Exhaust Technician (CSIA) #1149 Certified Chimney Specialist (CSIA) #59 Certified Chimney Sweep (CSIA) #10020 Certified Hearth Design Specialist and Certified Fireplace Installer (National Fireplace Institute) #177069 Certified Wood Burning Specialist (National Fireplace Institute) #177069Review from Bobbie L
5 stars08/12/2023
Quick, professional, neat and clean. All in all excellent service. Highly recommend.Always A Sweep Chimney and Dryer Vent Service, LLC Response
08/14/2023
Thank you so much for taking the time to share. We really appreciate it!Review from michael k
5 stars07/17/2023
2nd time using your service, top notch tech, very polite and answered all questions. arrived on time, highly recommend. very professional.Always A Sweep Chimney and Dryer Vent Service, LLC Response
07/18/2023
Thank you Mr. *******. We really appreciate it!Review from Lynn B
5 stars07/07/2023
First time using this service. I will use again for sure. Scott arrived on time, and in the pouring rain, got on my roof to clean and scope the rooftop vent of my dryer. After he dried off some, he came into the house and completed the job. Very professional, continuous working, and cleaned the area up after he was finished. First class operation, beginning to end.Always A Sweep Chimney and Dryer Vent Service, LLC Response
07/12/2023
Thank you so much for taking the time to share. We are really glad to hear you had a good experience. It is our pleasure to serve.Review from Jane B
5 stars06/30/2023
Built a new chimney chase. Hardest working crew I've ever seen. Will recommend this company. Jane BReview from Kelli w
5 stars06/23/2023
Honest, professional, and helpful. Excellent service, I would recommend this company!Always A Sweep Chimney and Dryer Vent Service, LLC Response
07/12/2023
Thank you so much for taking the time to share! We really appreciate it.Review from Suzanne P
5 stars06/23/2023
Available appointments with reliable expert service tech. Would definitely recommend this company.Always A Sweep Chimney and Dryer Vent Service, LLC Response
06/30/2023
Thank you Ms. ******, We really appreciate you taking the time to share! It was our pleasure.
Customer Review Rating
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