Business ProfileforTharp's Tire Store, Inc.

I stopped by to get a quote on a single rotor change and brake pads. ***** came out and greeted me with a very abrupt yes not a proper or professional greeting at all. His fuse seemed to be lit the moment he saw me, why Im not sure. It was the first time I ever walked into his shop. Although multiple shops in the area quoted me (**************************) he insisted Im gonna have to pass Brotha. Again, is that any way to speak to a customer in your ********************** for business purposes? Do you call every man who walks into your office area for honest business Brotha? It wasnt the refusal, it was the obvious and immediate hostility/disrespect that bothered me. I calmly let ***** know he was getting a bad review, then turned my back to him and returned to my vehicle. He followed me out, pulling a flanking maneuver through the work area, rather than follow me directly through the office door, so he could meet me as I sat in the drivers seat, shouting Only if you dont come back! Only if you dont come back! I laughed and pointed out that I noticed he was BBB Accredited, at that point he calmed down just a bit and I pulled out and left. The fact that ***** followed me when my back was turned and shouted at me to never come back, simply because I told him he was getting a bad review, was unnerving. He obviously has serious issues controlling his anger. Its interesting in response to ******** review, he claims it was because the guy didnt walk into the customer area immediately, yet that is exactly what I did and I encountered almost automatic hostility.

Unfortunately, as in all the reviews out there we find it ridiculous that anyone can do a review of a business after a 5 second interaction and say whatever they want no matter how factual nowhere are we as business able to review the customers that are rude and obnoxious to us we are left having to spend our time defending ourselves against those that have nothing better to do than to write reviews online and social media and try to ruin peoples livelihoods because THEY did not get what they wanted 
With regards to YOUR review of your visit   you entered the office area and I said yes my brother whats up you then asked how much it would cost to replace brakes and one (1) rotor.. I asked WHY just one rotor and your answer was that it only needed one rotor.  Therefore, I stated that we would have to pass my brother.. NEVER brotha! I feel that Mister or Sir is not the salutations I typically use and though you think unprofessional quite  honestly I feel I am more down to earth.    You then asked Why? I explained that I would not do a brake job and replace just one rotor (we do not work that way we do not do half a$$ jobs which is of course is OUR prerogative).   Your reply to that was that all the other shops said it would be fine my thought was that was a red flag, you were price shopping and in my experience that never ends well for me the business and again, my prerogative and right to choose NOT to give you a quote OR even think about doing the work.
After telling you I would pass on the job, with actually NO hostility/disrespect on my part, (though you obviously took it that way all because I did not give you the answer you wanted) you went straight to the door and did in fact state you would be leaving a bad review which in turn I believe I said as long as you dont come back  that will be good yes I said that because if you walk out of my business not happy because I basically said no to you and your reply is that I will get a bad review, I do not think ANY business in its right mind will want you to return.
Then, no I did not follow you out and pull a flanking maneuver I exited the office into my shop to check on a Tech outside the 3rd garage door.  However, I THEN did move closer to your vehicle when I heard you say go F*** myself which I asked you to repeat it and you would not, but I did indeed hear you.  You then asked for my name with a large smile of contempt so you could write your review on BBB  and I proceeded to tell you my name as well as make sure you could spell it.  You then left.  
Obviously **************** you could have just left after being told no we do not want to do the work you are asking and take it to one of the several other shops you already received quotes from, but instead you CHOSE to take the time and effort to try to negatively impact my business instead.  I wish you luck in finding a business that makes you happy.