Business ProfileforLexus of Winter Park

I recently bought a low mileage, used 2021 ***** CX5 from Lexus of Winter Park/Lexus of Orlando (they are the same company). I bought it over the internet without seeing it in person, based on: 1) The pictures in the online ad that did NOT show any kind of damage, anywhere on the car. 2) The ad copy that stated the car was "beautiful" and in "excellent" condition. 3) Conversations with the sales staff where I was repeatedly assured that the car was spotless and in beautiful condition.Based on all this information, I paid for the car in full and arranged to come and pick it up within the next 2 weeks.When I arrived at the showroom on the pre-arranged date, 12 days later, I was presented with the car, complete with 2 long, large, deep, parallel scratches, low down on the left rear quarter panel behind the wheel well. These scratches were not evident in the ad pictures due to the camera angle and the bright reflectivity of the paint on that sunny day. If I had not already paid in full for the car (my mistake), I would have walked away from the deal, or, demanded a significant reduction in price to cover having the damage repaired.Suffice it to say, Lexus of Winter Park/Lexus of Orlando has not taken ownership of having knowingly sold me a damaged car, haven't apologized, and have not offered any significant compensation for the damage. On top of all that, they lied to me about owing me some money for overcharging on some estimated licensing and registration fees they collected at closing: $731.41. They initially issued a check in that amount, but then stopped payment on it. When I inquired about the stop payment, I was told that they would issue another check in the same amount, only to be informed the next day that no, they really didn't owe me any more money.If you are buying a new $60K-$120K+ Lexus from these people, you might be OK. However, if you are looking to buy a used car from them. my advice is; Be VERY careful. They lied to me.