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Find a Location

Cocoa Hyundai, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCocoa Hyundai, Inc.

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers new and pre-owned hyundai services.

    Business Details

    Location of This Business
    1825 King St, Cocoa, FL 32926-5125
    BBB File Opened:
    7/30/2002
    Years in Business:
    24
    Business Started:
    5/1/1999
    Business Incorporated:
    1/13/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Cocoa Hyundai Service Department
    • Cocoa Hyundai Collision Center
    Business Management
    • Sean Sanger, Owner
    Contact Information

    Principal

    • Sean Sanger, Owner

    Customer Contact

    • Sean Sanger, Owner
    Additional Contact Information

    Fax Numbers

    • (321) 631-0304
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/01/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I had a pre approval from *********** for $55000. The car I bought was advertised as $30,000. I took a screenshot of the website showing that price the day t went into the dealership and I kept the window display that has pricing and all the info on the car. Both of those say the same thing. The dealership said *********** denied my loan but they got a deal with their finance company so I said okay. About a week or 2 weeks later I had to drive my grandma/the co-signer to the dealership because they said they missed 1 page so she has to come sign it. When we got there tho they had her sign the whole contract over. They still never gave us a copy of the contract and I asked several times. A month later I got a letter from *********** with info about my counter offer expiring soon, I was never told about a counter offer. Then when my first payment was due I found out I owed almost $800 a month. I asked the finance company how much I owed for the car and she told me $45000. I filled a complaint right then. She gave me some other numbers to call and I kept getting the run around. Then I started having issues with the car, the lane assist wasn't working properly, it would throw me into other lanes. I had four incidents in 2 weeks. That's about when they repossessed the car. I finally saw a copy of the contract from Hyundai finance...and that's not our signature at all. You can even see spots where it was copied and pasted. The last 2 pages do have our real signatures on them though and you can clearly see the difference. So that's why I didn't get a copy of my contract until after the car was repossessed
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ryan H

    1 star

    08/16/2023

    Other than the hard sell on the extended warranty, the process of buying a car from Cocoa Hyundai was OK. However, after going home and going over the sales contract, I realized that the price on the contract was $1096 over the advertised price. The dealership has either ignored the repeated phone calls and emails I have made or failed to follow up on promises to look into the discrepancy. I advise anyone who is looking for a car to avoid Cocoa Hyundai after being treated in this manner and I will also avoid taking the car back to them for any service.

    Local BBB

    BBB Serving Central Florida

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