Customer ReviewsforThorpe Heating & Cooling, Inc.

We had Thorpe Heating and cooling send out a Technician as our AC unit wasn’t turning on . So initial charge was 129$ to stop our. Then they wanted a maintenance fee for 159$ which my parents gave. Also gave him 100 down towards a new board should we have decided to go that way. In the end they got 436 $ and only refunded 75$ . That is totally taken advantage of my 88 year old mother and 92 year old father. How do they come to 75$ refund. The technician was here for 2 hours and in the end because we didn’t want to purchase an Ac unit from them . I would not give any money to Thorpe upfront cause they will milk you. Funny thing is the unit we had we purchased from them about 10 years ago. Again they refunded 75$. And at the very least should have returned the 100$ that would have went towards new board. They penalized Senior citizens and totally manipulated them . I am gonna file a complaint with the Better Business Bureau today as well. They tryed to hope we would buy a unit from them. So sad that Thorpe has no integrity whatsoever . Again don’t ever give Thorpe money in advance as they will take every penny they can get. This review had to be done to protect others that would even consider Thorpe Hearing and Cooling . Disappointed in the way that they took total 110% plus advantage of the elderly. Again only 75$ returned and we didn’t even order board. So insulting and still in disbelief about how they took advantage of my parents. Now I must file with Better Business Bureau and please everyone even considering Thorpe make sure you dot your I’s and cross your T’s . Worst misleading experience ever with a AC company. Protect yourself when it comes to Thorpe

Less than 2 months after installing a new unit and sealing/repairing my duct work, major damage has occurred. My duct work is worse than before they touched it. Several areas in my ceiling will need extensive repair. I have pictures showing the poor work they did. I now have thousands of additional expenses due to their lack of quality/correct work. Ducts are leaking profusely causing damage in multiple areas. After trying to resolve the issue Robby and Chris refused to accept any responsibility for their mistakes. Three other ac companies said this should have never happened. I now have a new ac system to pay off along with several thousands of dollars to replace the ducts and repair my ceilings. The ducts could have been taking care of initially, financed with the new unit and saved me from the damaged ceiling. I will NOT recommend them like I have many times in the past.