This Business Is Not BBB Accredited

ProMag Energy Group A/C and Heating Inc.

ProMag Energy Group A/C and Heating Inc.

(407) 380-5560

ProMag Energy Group A/C and Heating Inc.

13 years in business
Headquarters
3300 37th St
Orlando, FL 32839-8622
Additional Phone Numbers
  • (772) 370-2464
  • (352) 307-6278
  • (561) 844-3440
  • (904) 276-0667
  • (321) 433-1034
  • (855) 892-7225
  • (321) 735-0649
  • (561) 337-4108
  • (863) 438-6610
  • (407) 293-8870
Additional Email Addresses
  • sales@promagenergygroup.com
  • ecommerce@promagenergygroup.com
BBB File Opened: 10/01/2004
Business Started: 11/17/2003
Business Started Locally: 01/01/2005
Business Incorporated: 01/01/2004 in FL
Type of Entity
Corporation
Contact Information
  • Principal: Mr. James D. Harris, President
  • Ms. Rosann Biondo, Office Manager
  • Mr. Doug Ruryk, Manager, Internet Sales
  • Mr. Eddie Sifonte, Marketing Manager
  • Mr. Greg Wallace, Vice President
  • Mr. Sherried Watson, License Holder
  • Customer Service: Ms. Marilyn Patrocinio, Manager

Business Category
  • Air Conditioning Contractors & Systems
  • Heating Contractors
  • Contractor - Insulation
  • Heating & Air Conditioning
  • Air conditioning & Heating Contractors - Residential
  • Air conditioning & Heating Contractors - Commercial
  • Air Conditioning Repair
  • Air Conditioning Systems - Cleaning
  • Duct Cleaning
  • Air Duct Cleaning

Additional Information
  • Company president, James Harris is known to the BBB from Magic Air Conditioning and Mechanical, ProMag Energy Group, Inc. and Energy Management Systems.
  • Company president, James Harris is known to the BBB from Magic Air Conditioning and Mechanical, ProMag Energy Group, Inc. and Energy Management Systems.
  • BBB files indicate that this business has a pattern of complaints concerning multiple repair attempts being made to correct the same problem and unnecessary repairs are being suggested or done. Also, consumers are being contacted numerous times to set up maintenance appointments and have difficulty being removed from the call list. BBB met with the company in July, 2014. In response to the pattern the company stated that due to logistics in regards to warranty fulfillment and home specific equipment that may be needed they cannot always repair and or service a home on the initial diagnostic trip. The company has hired a Quality Control Manager to ensure that consumers have one point of contact in these instances. The company states they have a Telemarketing Manager to manage all their office in regards to customer data management to minimize the multiple calls to consumers once they have requested to be removed from the call list.

Products & Services
This company offers air conditioning repair, service and installation as well as duct cleaning.
Service Area
Numerous locations around the State of Florida
Alternate Business Names
  • ProMag Energy Group, Inc.
  • Energy Management Systems Heat & Air
  • ProMag Energy Group A/C & Heating, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

NR

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning multiple repair attempts being made to correct the same problem and unnecessary repairs are being suggested or done. Also, consumers are being contacted numerous times to set up maintenance appointments and have difficulty being removed from the call list.

BBB met with the company in July, 2014. In response to the pattern the company stated that due to logistics in rega... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because it is in the process of responding to 1 complaint previously closed as unresolved.

Mon: 12:00 AM to 11:30 PM
Tue: 12:00 AM to 11:30 PM
Wed: 12:00 AM to 11:30 PM
Thu: 12:00 AM to 11:30 PM
Fri: 12:00 AM to 11:30 PM
Sat: 12:00 AM to 11:30 PM
Sun: 12:00 AM to 11:30 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

ProMag Energy Group A/C and Heating Inc.

THIS BUSINESS IS NOT BBB ACCREDITED

ProMag Energy Group A/C and Heating Inc.

Customer Review Rating:

75%
25%