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          Frank's Air Conditioning, Inc. has 1 locations, listed below.

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            Business ProfileforFrank's Air Conditioning, Inc.

            Air Conditioning Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/27/2005

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Heating and Air Conditioning repair, maintenance and replacement. Servicing Osceola, Polk, and South Orange County, Florida.

            Products & Services

            Installation and service of air conditioners, air handlers, heat pumps, electronic air cleaners, ductless AC systems, including other indoor air comfort solutions and uv lights for commercial and residential customers.

            Business Details

            BBB File Opened:
            10/1/2004
            Years in Business:
            36
            Business Started:
            3/1/1988
            Business Started Locally:
            3/1/1988
            Business Incorporated:
            12/12/1994
            Accredited Since:
            4/27/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Frank's AC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Brian Turner, General Manager
            Contact Information

            Principal

            • Brian Turner, General Manager

            Customer Contact

            • Terresa Alvey, Controller
            • Brian Turner, General Manager
            Additional Contact Information

            Fax Numbers

            • (407) 593-6910
              Primary Fax

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I had a technician come out to do the maintenance on my unit last month. Everything was fine, but now there is a little water in my flow switch and I got some bad advice from the last tech who was here. He told me to put a gallon of water in the unit while vacuuming and another gallon after vacuuming. Now I'm having some issues. I'm very upset and no one answers the phone when I call. I have a mom visiting me and this holiday season is not going well. She's in her 70s. Last thing I need is my house to get warm. Not sure I'll use the company again. Someone needs to come to my home today!
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            June W

            09/26/2023

            I used Franks consistently about 20 years ago however I stopped, had forgotten what happened but decided to give them another try because they are local, family-owned business. Well, of course I remember - it's called bait and switch. They advertise after hours service - quoted 2 different prices which of course I was willing to pay - someone would call me within 30 minutes of arriving - my call was around 5 or 6pm - by 10 no one showed up at all - they never called, etc. - then they call the next morning to schedule me - and boy I am the fool - this has happened like this twice in the last month - last night I must have called 10 times between 8pm and 10pm - they finally told me that if no one calls back I should know - they don’t service after 10pm - that is a horrible way to treat an elder person with medical issues in Florida with this heat - they should tell you the service request is simply a "roll of the dice" you may get service, you may not - at their leisure and their convenience with NO communication unless you call back and hound them. This won’t happen to me again - I am a customer for life for good service and have owned my home for over 20 years - but only if it is good service and Frank's AC is clearly lacking.

            Frank's Air Conditioning, Inc. Response

            09/28/2023

            We apologize for this inconvenience. We work very hard to take care of our customers in a timely manner. The technician on call stated he tried to call on 6/25 and there was no answer. We would like to do anything we can to make up for this.

            Local BBB

            BBB Serving Central Florida

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