Business ProfileforRialto Tires

On Saturday September 24,2022 my husband and I went in for 4 brand new tires put on brand new rims that I just recently purchased. I had paid for installation balancing and alignment. They have 2 locations and where I was told to go they did not do alignment. I went to the other location and the one that does alignment wasn't there. So we headed home. Once we hit the freeway we noticed it shaking once we were driving over 65mph. Than once we were back home even driving up to 50mph it was shaking. I contacted them to informed them about the issue and how it may be the balancing that is off. They said that there techs told him that they balanced the tires correctly. They wanted to recharge me for redoing there job. I informed them it is a safety issue and they still refused to recheck there jobs because they said they don't give out free labor. I went to one of my local tire shop and had them double check the balancing. Both tires they checked were way off. One tire was off by .25 on the outside and the second one wheel weights were placed on outside when they were supposed to be placed on the inside. Upon calling them back and letting them know they still refused to make it right even after I repeatedly inform them that it is a SAFETY issue and can cause damages to the car or worse can cause an accident as vibration can cause how one handles the wheel while trying to stop.