Business ProfileforCarroll's Tire Warehouse, Inc.

Name: Carroll's Tire Warehouse, Inc.
Address: 981 W North Grand Ave, Porterville, CA, 93257-9529, USA
Telephone: (559) 781-5040

Tire Dealers

Multi Location Business

Related Categories

Overview

Business Details

This is a multi-location business.

Location of This Business

981 W North Grand Ave, Porterville, CA 93257-9529

BBB File Opened:

5/13/1996

Years in Business:

Business Started:

1/1/1977

Business Incorporated:

2/11/2005

Accredited Since:

3/27/2001

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 277345 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 7/31/2024.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

BBB records show a license number of 277331 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 7/31/2024.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

BBB records show a license number of 278027 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 9/30/2024.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

BBB records show a license number of 278028 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 9/30/2024.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

BBB records show a license number of 276305 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 4/30/2025.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

BBB records show a license number of 280990 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 7/31/2024.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

BBB records show a license number of 280989 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 7/31/2024.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

BBB records show a license number of 279178 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 2/28/2025.

These agencies may include:

Bureau of Automotive Repair

10949 N Mather Blvd

Rancho Cordova CA 95670

(800) 952-5210

http://www.autorepair.ca.gov

Type of Entity:

Corporation

Business Management

Mr. Randall Carroll, President
Mr. Husabaldo Gonzalez, Manager
Mr. Marty Stephens, Manager
Mr. Francisco Ledesma, Manager
Mr. Lorenzo Huizar, Manager
Mr. Mike Leon, Assistant Manager

Contact Information

Principal

Mr. Randall Carroll, President

Additional Contact Information

Fax Numbers

(559) 781-5218
Primary Fax
(661) 588-9519
Other Fax

Phone Numbers

(559) 584-5040
Other Phone
(661) 588-5040
Other Phone

Industry Tip

BBB Tip: A buyer’s guide to purchasing tires

Customer Complaints

1 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

02/05/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

8/08/23 I purchased a set of tires and bought the best warranty with them so we would have piece of mind. We have had them for 5 months and have had them rotated, not at Carrols but my son rotated them when he checked my brakes and had them done while getting an oil change. we have driven, ****** miles on these tires, and took it in for an alignment and they said I need 2 new tires they are at 0 and will need the other 2 really soon, they are at 5. I called and talked the Carrols and he said bring my receipt and they will make it right. When I got there he said they had not been rotated and because of that they will not be able to replace them and offered me 2 tires for their cost, which came to 200 and something. I feel like he called me a liar and told me that is the best they can do. We had taken the car to them 2 times after purchasing to have tires repaired, not once did they offer or ask if we had them rotated or how bare they were getting. I feel completely ripped off. We were told that they would replace them, at any point we had a blow out anything except a knife slice, and once I did and asked them about my ****** mile warranty and just buying them a few months back , the manager decided that warranty needs more than we were told.

Customer Reviews

7 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

Donna S

02/27/2024

The worst people I have ever dealt with. Thought I got a good deal till the tires went bald in 5 months and under ***** miles, on a ***** mile warranty. Went back into the ROSEDALE location and was treated horribly called a liar and had to go through the BBB Just to get at least 2 tires replaced. Unfortunately this is the most non honest place that I have dealt with. They cracked our rim when putting on the new tires and we had a flat the very next morning and the light for my tires came on as I left their establishment. When I went back in they rudely told me that they didn't even have to look at our tire and rim so put it on the car and you can get the F%&k out of my store. When I went to their general manager, they first didn't respond , so I called back and was said that because it went through the BBB, they have no obligation and it doesn't matter how they talk to people. Once I advised that I would be talking to an attorney the General manager called and wanted us to now that he has good people working there and never heard them talk like that and laughed it off as a miscommunication. The general manager would not listen again called my husband a liar and said we misunderstood but would give us a good deal on the other 2 tires when we needed to replace. WOW you don't treat people like they are dumb and you did us a favor by explaining how we misunderstood being cussed at and how the warranty really only goes ***** miles and sliding in all weather tires freak accidents happen, unbelievable! would give negative 0 if I could

Read 6 More Customer Reviews

Local BBB

BBB Serving Central California & Inland Empire Counties

More Info on Local BBB

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookie Preferences

Necessary Cookies

Functional Cookies

Performance Cookies

Marketing Cookies

Find a Location

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Business ProfileforCarroll's Tire Warehouse, Inc.

Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Find a Location

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Carroll's Tire Warehouse, Inc.

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Local BBB

BBB Reports On

Cookies on BBB.org

At-a-glance

Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Local BBB

BBB Reports On