BBB Accredited Business Profile

U.S. Rack

U.S. Rack

(559) 661-3050

U.S. Rack

18 years in business
2850 Falcon Dr
Madera, CA 93637-9287
Fax Numbers
  • (559) 661-3053
Additional Phone Numbers
  • (888) 877-2257
Additional Email Addresses
  • chris@usrack.com
  • customerservice@usrack.com
  • sandy@usrack.com
Additional Website Addresses
BBB File Opened: 06/10/2003
Business Started: 06/01/1999
Business Started Locally: 06/01/1999
Business Incorporated: 02/01/2006 in CA
Type of Entity
Corporation
Business Management
  • Mr. Christopher Green, Owner
  • Ms. Stephanie Green, Office Manager
  • Ms. Sandra Tripp, General Manager
Products & Services
Truck Racks, Kayak Carriers, Canoe Carriers, Motorcycle Racks
Service Area
We service the following area(s): California
Alternate Business Names
  • U.S. Rack, Inc.
Methods of Payment
  • Credit Cards and checks
Refund & Exchange Policy: 
1. If theproduct shipped has missing or defective components, U.S. Rack may firstsend the customer new components to solve the problem. If afterreceiving the replacement components, the product is still defective,the customer may call and request that U.S. Rack schedule a returnpick-up of the product. After the product has been returned and shown tohave a significant defect, the customer will be refunded the entirepurchase price including shipping.

2. If customer wishes toreturn the product for reasons other than a mechanical defect, for mostproducts the customer may call and request that U.S. rack schedule areturn pick-up of the product. After the product has been returned U.S.Rack will refund the customer's purchase price minus the standardshipping charges listed on www.UPS.com or www.fedex.com for bothdirections and minus a 15% restocking fee to cover processing, handling,and repackaging costs. U.S. Rack may also deduct the fair value torepair any damage to the product not caused by U.S. Rack.

3.All U.S. Rack products are packaged and shipped in excellent condition.Although U.S. Rack products are metal, in rare cases structural damageaffecting function can occur during shipping. Products such as our heavyduty truck racks that are custom made or made to order are notreturnable except for mechanical defects. In the case of mechanicaldefects or damage during shipping U.S. Rack will be happy to replacedamaged components free of charge and ship via ground. Cosmetic damagesuch as scratching occurs more frequently during shipment. Such minordamage is beyond the control of U.S. Rack and U.S. Rack cannot beresponsible for it. Luckily, such damage can usually be remedied byrubbing or by applying black touch-up or spray paint. A request forreturn because of cosmetic damage is governed by paragraph 2.

4.When products are shipped by freight (common carrier) products aregenerally shipped to commercial addresses in commercial areas based uponthe freight company’s determination. Special services such asnotification calls before delivery, providing a truck with a lift gate,re-delivery, and especially delivery to residential addresses areavailable for an additional charge. If the freight company deliverssuch services, the customer alone is responsible for those charges, notU.S. Rack. We will order the services that the customer tells us areneeded, any additional charges that may later be required will becharged back to the customer.
BBB accredited business

A+

Overview

U.S. Rack is a small business that manufactures the largest variety of distinct pickup truck rack designs anywhere and leads the market with quality, innovative, multi-functional pickup racks that install quickly with NO DRILLING.  We sell both locally and ship products across North America.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

U.S. Rack

U.S. Rack

BBB ACCREDITATION SINCE 09/04/2003

Customer Review Rating:

100%
This business has no complaints filed

Composite Score: