Business ProfileforSAN MAR Properties, Inc.

03/28/24, Called Westwind Village number went directly to San Mar corporate. We spoke to someone they said we needed to wait until the next day. Our fridge had broke down when we were at work and food spoiled and that wasnt considered an emergency. Next day 03/29/24 we called the phone directly transferred over to San Mar instead of the manager. My husband spoke to ******* and she stated that our manager ****** was on lunch and that they would notify maintenance to look at our fridge. Hours passed no one showed up, so my husband called again and again spoke to corporate office and assured they were going to notify maintenance again. 4pm My husband calls me to let me know no one has came by still so I stepped out from work to call San Mar I did ask for a supervisor, but was ignored and all she stated was they remember our call from previously and asked us to wait until maintenance shift ends at 4:30 that she was going to reach out once again to make sure he comes before. No one came out and it was after 4:30. She told me to call before 5 PM to see what they can do to fix it. We did that called and again nothing happened just false promises. I got out of work at 5:30 I called It was after hours number, and I demanded to speak to a supervisor and they just transferred me to manager ****** personal phone and she informed me that she was on vacation and had no idea of what was going on. I am appalled We have lived here for almost 4 years and have never been treated this way we have small kids and all of our food is spoiled so we are asking to be reimbursed for food spoiled. San Mar was completely uncooperative, We had to purchase our own fridge because we cant be without food. We are upset about being lied to not only about them sending someone out, but also not being honest about the manager being on vacation because they stated she was in office. We dont blame manager ****** she is amazing we know if she was here she wouldve gotten this issue resolved right away.