Business ProfileforBig B's Plumbing

I got suckered in with a $59.00 estimate fee. Not a problem but when the tech got there to the house he said he would need to charge $269 for the estimate since it was behind ceiling drywall in the garage and he could not see where exactly the leak originated but that the $269 would be rolled into the cost of the final repair. I agreed, a few minutes later, he called back with a $945.85 estimate to put a coupler where there was a pinhole leak in the copper tubing. By this time it was late in the day (too late to get another estimate) being under pressure I reluctantly agreed but knowing I had been had. The entire time from arrival to finish was about and hour and ****************************************************** explanation of the charge and the tech's only response was that they were a "five star company". I would NEVER use these guys again.

Hello *****, We're sorry to hear about your experience and appreciate the opportunity to address your concerns. The $59.00 charge is a dispatch fee, as explained during booking. However, when work is approved such as in your case, this fee is waived. We understand the urgency of addressing issues like the active leak in your garage ceiling, which was causing significant water damage. ************** needed to open up the drywall ceiling for proper diagnostics, a step approved beforehand. Following this, we provided and received approval for an estimate for repair. Its important to clarify that our technicians don't set their own pricing; they follow a standardized price book developed by our management team, ensuring fair and transparent pricing updated regularly to reflect economic changes. We want to assure you that we're not an hourly-based company; our pricing model is based on a breakdown of 40% for labor and material, 40% for overall business overhead, and 20% for net profit. We hope this explanation addresses your concerns, *****. If you have further questions or require assistance, please don't hesitate to reach out. Thank you for bringing this matter to our attention.