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          Advanced Center for Eye Care has 1 locations, listed below.

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            Business ProfileforAdvanced Center for Eye Care

            Ophthalmology

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            ACE's Bakersfield eye doctors, three ophthalmologists and four optometrists provide routine eye exams, diabetic eye exams, eye disease management and testing, contact lens assessments, surgical eye care, and low vision evaluations. And through our in-house Optical Department, which features a large selection of stylish metal and plastic frames, we are able to fill prescriptions for eyeglasses.

            Business Details

            BBB File Opened:
            1/29/2018
            Years in Business:
            13
            Business Started:
            11/1/2010
            Business Incorporated:
            8/13/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of A102116 for this business, issued by Medical Board of California. The expiration date of this license is 5/31/2025.

            These agencies may include:

            Medical Board of California

            1426 Howe Ave Ste 54

            Sacramento CA 95825

            (916) 263-2382

            http://www.medbd.ca.gov

            BBB records show a license number of 15312 for this business, issued by California State Board of Optometry. The expiration date of this license is 7/31/2024.

            These agencies may include:

            California State Board of Optometry

            2450 Del Paso Rd Ste 105

            Sacramento CA 95834

            (916) 575-7170

            http://www.optometry.ca.gov

            Type of Entity:
            Corporation
            Business Management
            • Dr. Justin Cave, CEO
            • Ashleigh Francis, Practice Administrator
            Contact Information

            Principal

            • Dr. Justin Cave, CEO

            Customer Contact

            • Dr. Justin Cave, CEO
            • Ashleigh Francis, Practice Administrator
            Additional Contact Information

            Fax Numbers

            • (661) 324-1172
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            ACE Eyecare, Inc. are deliberately defrauding customers. They are engaging in deceptive business practices by way of false advertising, lying and refusing to fix the defects in their products sold. ******* ******* (Ophthalmic Technician) happily took $56.00 from me along with the promise to adjust the glasses (frame/lenses) until they work for me. Unfortunately, they have not done that. The doctor ******** ****** subsequently created a prescription that she knew I was not convinced of but she did so anyways (by telling me I can always come back and she will correct it if needed). Of course this defective prescription did not result in glasses that work for me. Asking her to honor her promise she blatantly refused, along with the rest of the business simply telling me they will not do anything unless I pay them even more. According to the claims they made to the board of optometry, they flat out lied about the assurances by their staff to me. What's more, they invented return-policies that contradicted *******'s assurances and which he would have violated be refusing my 1st return attempt. 1. ACE Eyecare is refusing to fix the defect(s) in the glasses/lenses they took payment from me for. 2. ACE Eyecare is refusing to honor their own promises in regards to ad******g lenses/prescripton so I am comfortable with the glasses. 3. ACE Eyecare is bringing up a policy that staff never informed me prior to taking my payment AND they are now violating that very alleged 10-day refund policy by having refused my return request back in July 2022 (7-22-22) 4. ACE Eyecare's staff made false assurances/promises on several occasions in regards to correcting the defects and ad******g glasses/lenses. 5. ACE Eyecare is refusing to communicate, CEO ****** **** was included in email thread at first was not replying, then ran away from personal meeting and instead sent a letter to inform me that he "regrets" his "inability" to serve me. For more details pls see the 4 attached pdfs.
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            Customer Reviews

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            Local BBB

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