Business ProfileforBalaji Trading, Inc.

I had bought a cell phone case with a lifetime warranty. MotoG Stylus 2022 on 5/24/2023 for the price of $49.99. At location ****************** Highway ******* ** *****. On 10/10/2023 I had went on their website to where I registered my phone case the day it was bought. I filed a claim on that page. I attached 3 pictures informing them that I need my case to be replaced. On 10/16/2023 I received an email stating that that their system doesn't allow them to view my images. Could I please send them through email along with a picture of my receipt of purchase. Which I did on 10/19/2023. On that same date the replied that they discontinued that phone model case. And the only thing they could do is offer me a $20 store credit online. In return I emailed them on 10/22/2023 that I had bought the warranty for $49.99 with a lifetime replacement. That a $20 online store credit was not acceptable. I have only had my phone case for 5 months and if they no longer carried that product that I should get refunded for what I paid for. So I can buy another case else where. A $20 dollar could on their website was not going to replace what I needed. And that I was very disappointed. on 10/23/2023 they replied that's all they can offer. so on 10/23/2023 I replied back asking where I can get the warranty that I paid for because I felt that I was being taken advantage of by paying for a warranty that was lifetime and I could not even get it replaced once. On 10/24/2023 They replied that they no longer carry that case. So I last reached out on 10/31/2023 to inform them that I'm filing a complain. Or we could settle by them returning the money I paid for the warranty or replacing my case with the same case or one of equal value. Which I believe was only fair. That was my last contact