Business ProfileforEd2Go

In February 2023 I enrolled in their Digital Court Reporting 6 month online program that was being offered through ******************************* in ***, **. They said that the course was 6 months long but it was impossible to finish in that length of time. By 11/23 I had received two extensions at $150 each. Even with the two extensions it still wasn't enough time for me to complete the course. At this time, I had completed 93% of the course. I spoke to a representative, ************************* and he said that the only way I could finish would be to re-enroll and pay the full amount of the entire course again ($1595), despite having completed 93% of the course. That makes no sense. After some back and forth, I spoke with ********************* ************************************************ Coordinator) and she said that Ed2Go said that the best course of action would be to request another extension. Mind you, I didn't want an extension - I needed to re-enroll and was even told I could do so at a discounted price. I was given a free two week-extension, which was still not enough time to finish. As of February of 2024 I still have not completed the course because they say due to their policy, I've reached the maximum amount of extensions that could be given and that there is nothing else that they can do. At this present time, I am 97% done with the course. I have read the full extension policy and nowhere does it state that should a student receive the two extensions, that they would need to re enroll and pay full tuition.