Customer ReviewsforToyota of Clovis

went through the worst experience with Toyota I bought a **** Corolla and after two months, the radiator went out and my dealer has been no help for **** hope nobody else goes through this experience. I am getting nothing but pushback and I am extremely upset. I wanted to go buy a sports car but I did what I felt was the responsible thing and bought a Toyota. 8 weeks old I watched it come off the truck I even paid for all their ridiculous add ons! And now I cant get any love from the dealer. I am 21 years old I paid cash for this vehicle, and my family owns a business and we are looking for a minimum of three more cars for our service technicians. Not anymore. Escalating this through BBB and the **** Possibly my attorney if all else fails.

Hello, your case is currently pending review with the manufacture. Once Toyota determines if this issue will be covered under your warranty we will contact directly. Toyota should be updating us early this week.

I just recently had my 2021 Tacoma at your service garage for a warranty issue with the AC. It was a complexity diagnosis with the AC, but my truck was at the garage for a total of 6 business days. With the length of time, I was not ok with it but ultimately I wanted the work to be done right. I expressed this to my service advisor. This is a truck that was not cheap for me and this whole process left me a without a vehicle for a week. However, the quality of work is in question. The main clip that holds the AC harness into the back of the compressor was not attached. Leaving the harness resting on metal to have future wear problems with the same harness. This was a small issue that will lead to a bigger issue later when my truck is not covered by the factory warranty I am grateful the my brother-in-law is a certified technician. He helped me to find this issue. However, I am upset with the fact that if I did not double-check the work done at Clovis Toyota, I would have assumed the work was done correctly. I emailed the service manager listed on their website, submitted a google review and took a Toyota service survey. And still haven’t received any word back. Which seals the deal more with me.

We certainly apologize. You are correct our communication was subpar and the main clip should have been attached. Our Service and Parts Director has spoken to you in hopes of resolving this issue.

I purchased a Tacoma truck 3 years ago and with it I purchased tire insurance The sale man told me that the insurance covers all tire and all problems and if I ever needed tiers it would be replaced by the insurance 3 years later I go in because my tire has a nail and they tell me the tres are to worn out to be coverd by the insurance?? What the point of the insurance then I asked ? I been paying if for 3 years I asked why are you scamming people? The guy name kieth a ***** looking guy got so rude and mad he asked me to leave and take my truck ?? Wow. What a rude a sad and unprofessional little man ! He needs to leave he’s personal problems at home and not take it out on the customers I will never ever purchase anything again from these crooks

Tire and wheel protection is designed to cover any road hazard that may occur during the policy time. The program will replace a tire and or will in these instances. However, it's the owner's responsibility to maintain the tires at standard operating trend. If the manufacture decides the trend is too low, they may decline the claim.

They need to explain that to customers when selling it. I asked the sales man 5 times about it and told me and I quote. It doesn’t matter what happen or where or when any problems with your tires we will replace them free of charge. So when I was talking to the gentleman named kieth he got angry and said remove your car off the lot I’m not going to touch it Go find the sales man who sold you the car 4 years ago ?

On March 2, 2022 Claire M****** of Clovis Toyota sent me a quote on a car I wanted to order. I set an appointment to come in and sign the papers and make the deposit. She called me the night before the appointment and told me she had made a mistake and there was a "market adjustment" of $4,344 they were going to add on to the price. I went in for my appointment and the manager refused to honor the first offer. He refused any adjustment for the mistake they had made.

Unfortunately, our employee did make a honest mistake when disclosing the price of the vehicle before the customer arrival. Once the mistake was realized, she did make sure to contact the guest to discuss the error. We sincerely apologize for the miscommunication on our part.